Kathleen Guzman
Orlando,FL
Summary
Dynamic Lead Case Manager with a proven track record at Aspire Health Partners, specializing in client advocacy and case assessment. Expert in empowering clients through ethical practice and intervention plans, achieving significant outcomes. Skilled in compliance monitoring and service delivery, I excel in creating impactful community resource connections and fostering client progress.
Overview
15
15
years of professional experience
Work History
Lead Case Manager
Aspire Health Partners
Orlando, FL
02.2020 - Current
- Educated clients and their families about their rights and available community resources.
- Provided hands-on and proactive leadership to community services staff.
- Developed and maintained relationships with community resources and service providers.
- Provided crisis intervention services as necessary to help stabilize a situation before it escalates further.
- Consulted with staff on resolution of complex service issues.
- Advocated on behalf of clients to secure necessary services and support.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Director of a Non-profit
Extended Arm Inc
West Palm Beach, FL
06.2010 - Current
- Participated in multidisciplinary team meetings to discuss complex cases.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Acted as role model for clients by exhibiting positive behaviors.
- Facilitated support groups for victims of domestic violence and their families.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Developed individualized service plans for each client based upon their specific needs and goals.
Outreach Worker
homeless outreach team
West Palm Beach, Fl.
02.2018 - 11.2019
- Implemented campaigns and promotions to help with developing goods and services.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Education
Bachelor of Arts - Psychology
South University
West Palm Beach, FL09-2018
Addictions Studies Diploma - Addiction
Net Training Institute
Orlando, FL04-2007
Skills
- Case assessment
- Compliance monitoring
- Ethical practice
- Client advocacy
- Service delivery
- Progress monitoring
- Documentation proficiency
- Referral coordination
- Client empowerment
- Intervention plans
Timeline
Lead Case Manager
Aspire Health Partners
02.2020 - Current
Outreach Worker
homeless outreach team
02.2018 - 11.2019
Director of a Non-profit
Extended Arm Inc
06.2010 - Current
Bachelor of Arts - Psychology
South University
Addictions Studies Diploma - Addiction
Net Training Institute
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