Overview
Work History
Education
Skills
Timeline
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Kathleen Hagerty

New York,NY

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

9 Jones
12.2023 - Current


  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Bottle Server/Waitress

LouLou Speakeasy
12.2022 - 04.2023
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.

VIP Bottle Server

Musica
10.2022 - 01.2023
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.

Bartender

Turntable Rock Restaurant/Bar
05.2021 - 08.2022
  • Built strong rapport with returning guests through friendly and professional service by willingness to accommodate special requests
  • Gained thorough appreciation for high-level consumer service quality
  • Selected to train new staff
  • Followed all health and safety requirements relevant to maintaining a COVID-19 free environment.

Server/Bartender

JD McCliment's Gastropub
09.2017 - 04.2019
  • Advised guests and customers on food and beverage choices by using extensive knowledge of menu items
  • Checked and validated customers' identification to uphold company policies and federal regulations
  • Mixed and served alcoholic and non-alcoholic beverages to customers
  • Monitored customers' intake and prohibited sale of alcohol to intoxicated patrons.

Hostess

Bigalora Wood Fired Cucina
09.2015 - 10.2016
  • Greeted guests and escorted them to table or waiting area
  • Inspected dining room for cleanliness, proper supply, and required staffing
  • Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
  • Scheduled dining room reservations, arranged parties, special events, or special services for customer.

Education

Bachelor of Science Degree in Fashion Business Management - Product Development

Fashion Institute of Technology, State University of New York
01.2022

Associates Degree in Liberal Studies with Concentration in Business -

Landmark College
01.2019

Skills

  • Strong Work Ethic
  • Stress Tolerance
  • Basic mixology
  • VIP Clientele Handling
  • Customer Service
  • Efficient multitasking
  • Sales strategy
  • POS System Operation
  • Tableside Service
  • Adaptable and Flexible
  • Active Learning

Timeline

Restaurant Hostess

9 Jones
12.2023 - Current

Bottle Server/Waitress

LouLou Speakeasy
12.2022 - 04.2023

VIP Bottle Server

Musica
10.2022 - 01.2023

Bartender

Turntable Rock Restaurant/Bar
05.2021 - 08.2022

Server/Bartender

JD McCliment's Gastropub
09.2017 - 04.2019

Hostess

Bigalora Wood Fired Cucina
09.2015 - 10.2016

Bachelor of Science Degree in Fashion Business Management - Product Development

Fashion Institute of Technology, State University of New York

Associates Degree in Liberal Studies with Concentration in Business -

Landmark College

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