Kathleen Hagerty
New York,NY
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
9 Jones
New York, NY
12.2023 - Current
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Bottle Server/Waitress
LouLou Speakeasy
New York, NY
12.2022 - 04.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
VIP Bottle Server
Musica
New York, NY
10.2022 - 01.2023
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
Bartender
Turntable Rock Restaurant/Bar
05.2021 - 08.2022
- Built strong rapport with returning guests through friendly and professional service by willingness to accommodate special requests
- Gained thorough appreciation for high-level consumer service quality
- Selected to train new staff
- Followed all health and safety requirements relevant to maintaining a COVID-19 free environment.
Server/Bartender
JD McCliment's Gastropub
09.2017 - 04.2019
- Advised guests and customers on food and beverage choices by using extensive knowledge of menu items
- Checked and validated customers' identification to uphold company policies and federal regulations
- Mixed and served alcoholic and non-alcoholic beverages to customers
- Monitored customers' intake and prohibited sale of alcohol to intoxicated patrons.
Hostess
Bigalora Wood Fired Cucina
09.2015 - 10.2016
- Greeted guests and escorted them to table or waiting area
- Inspected dining room for cleanliness, proper supply, and required staffing
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
- Scheduled dining room reservations, arranged parties, special events, or special services for customer.
Education
Bachelor of Science Degree in Fashion Business Management - Product Development
Fashion Institute of Technology, State University of New York
01.2022
Associates Degree in Liberal Studies with Concentration in Business -
Landmark College
01.2019
Skills
- Strong Work Ethic
- Stress Tolerance
- Basic mixology
- VIP Clientele Handling
- Customer Service
- Efficient multitasking
- Sales strategy
- POS System Operation
- Tableside Service
- Adaptable and Flexible
- Active Learning
Timeline
Restaurant Hostess
9 Jones
12.2023 - Current
Bottle Server/Waitress
LouLou Speakeasy
12.2022 - 04.2023
VIP Bottle Server
Musica
10.2022 - 01.2023
Bartender
Turntable Rock Restaurant/Bar
05.2021 - 08.2022
Server/Bartender
JD McCliment's Gastropub
09.2017 - 04.2019
Hostess
Bigalora Wood Fired Cucina
09.2015 - 10.2016
Bachelor of Science Degree in Fashion Business Management - Product Development
Fashion Institute of Technology, State University of New York
Associates Degree in Liberal Studies with Concentration in Business -
Landmark College