Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Hallum

Mooresville,NC

Summary

Dynamic professional with a proven track record at AMC Theatres, showcasing exceptional customer service and strong work ethic. Excelled in guest engagement and relationship management, while adept at cash handling and using POS software. Achieved seamless service transitions and improved workflow efficiency, demonstrating a blend of hard and soft skills to enhance team performance and customer satisfaction.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Server

BJ's Restaurant & Brewhouse
03.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Warehouse Worker

Amazon
09.2021 - 02.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Shift Leader

AMC Theatres
04.2019 - 10.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

High School Diploma -

Belton High School
Belton, TX
06-2009

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Service prioritization
  • Suggestive Selling
  • Relationship Management

Timeline

Server

BJ's Restaurant & Brewhouse
03.2022 - Current

Warehouse Worker

Amazon
09.2021 - 02.2022

Shift Leader

AMC Theatres
04.2019 - 10.2021

High School Diploma -

Belton High School

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Kathleen Hallum