Kathleen Hanrahan
MWRD Retirement Fund
Lemont,IL
29
years of professional experience
Responsible and motivated Benefits assistant with a drive for excellence who will be an asset to the team. Dedicated and experienced with a diverse professional history. Looking for a position that will use my skills and experience in clerical and customer service and expand my roll at my current employer.
Work History
Benefits Assistant
3 Years 10 Months- Collaborated with team to manage employee benefit inquiries and resolve issues efficiently.
- Assisted in processing retiree benefits applications, ensuring compliance with regulations and guidelines.
- Streamlined data entry processes, enhancing accuracy in tracking retirement fund contributions.
- Facilitated smooth transitions for new hires by coordinating orientations on company policies, procedures, and benefits packages.
- Increased efficiency in processing benefits-related paperwork through diligent organization and attention to detail.
Police Records Clerk
2 Years 1 Month- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, including collecting payments from residents and answering the phone.
- Responsible for entering daily citations into appropriate systems.
Book Processor
6 Months- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
Driver Helper
2 Months- Assisted driver with product or package deliveries to residential and commercial locations.
- Lifted and carried packages weighing up to 50 pounds.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Displayed very good communication and customer service skills.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Sales Operations Associate
1 Year 3 Months- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Tracked down hard-to-find merchandise at diverse locations.
- Processed incoming shipments for accuracy.
- Maintained and stocked the inventory room.
- Worked closely with upper management on a daily basis to go over inventory received and any discrepancies.
- Processed returns and sent back using the proper channels.
Retail Sales Associate
16 Years 1 Month- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
- General Studies
High School Diploma
Skills
Decision-Making
Flexible and Adaptable
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Attention to Detail
Data Entry
Organization and Time Management
Timeline
Benefits Assistant
MWRD Retirement Fund
11.2022 - CurrentRead More
Police Records Clerk
Lemont Police Department
10.2020 - 11.2022Read More
Book Processor
Follett Corporation
04.2018 - 10.2018Read More
Driver Helper
UPS
11.2017 - 01.2018Read More
Sales Operations Associate
T-Mobile
01.2015 - 04.2016Read More
Retail Sales Associate
AT&T
06.1997 - 07.2013Read More
TF South High School
High School Diploma
Read More
South Suburban College
from General Studies
Read More