Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Heberle

Rochester,New York

Summary

Accomplished Purchasing Manager at Westside Medical Supply, adept in business administration and operations management. Excelled in reducing costs, optimizing inventory, and enhancing vendor relations. Demonstrated leadership by mentoring staff, improving customer service, and implementing demand forecasting techniques. Proven track record in project management and financial acumen, ensuring quality standards and efficient processes.

Overview

17
17
years of professional experience

Work History

Purchasing Manager

Westside Medical Supply
09.2021 - 07.2024
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Implemented policies to reduce cost and eliminate waste.
  • Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
  • Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth.
  • Progressed through various purchasing, customer service, and leadership roles..
  • Facilitated resolution of vendor disputes and discrepancies.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.

Customer Service Representative

Westside Medical Supply
06.2014 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Extensive knowledge on insurance verification, plan coverage, authorization and HIPPA/Privacy practices.

Administrative Assistant

CADimensions, Inc
08.2012 - 10.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Shift Manager

Marks Pizzeria
06.2007 - 08.2012
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.

Education

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY
06.2010

Skills

  • Business administration
  • Financial acumen
  • Process Development
  • Excellent verbal/written communication
  • Operations management
  • Budget Management
  • Professional demeanor
  • Attentive learner
  • Extensive customer service experience
  • Project Management
  • MS office 365
  • Time management
  • Negotiation
  • Supplier management
  • Profit & Loss
  • Training & Development

Timeline

Purchasing Manager

Westside Medical Supply
09.2021 - 07.2024

Customer Service Representative

Westside Medical Supply
06.2014 - 09.2021

Administrative Assistant

CADimensions, Inc
08.2012 - 10.2013

Shift Manager

Marks Pizzeria
06.2007 - 08.2012

High School Diploma -

Churchville-Chili Senior High School

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Kathleen Heberle