Kathleen Henderson
Atlantis,FL
Summary
Results-driven individual with extensive experience in driving customer satisfaction and streamlining processes. Skilled in collaborating with teams to implement effective strategies that improve engagement and operational efficiency.
Dynamic professional with a strong background in customer engagement and service. Proven ability to enhance customer understanding through impactful product demonstrations and effective problem-solving skills.
Overview
10
10
years of professional experience
Work History
Promotion Demonstrator
Busy Bee Promotions
Chicago, IL
02.2020 - Current
- Delivered engaging product demonstrations to enhance customer understanding and drive sales..
- Assessed customer feedback to refine presentation methods and improve engagement levels.
- Established strong relationships with store managers and staff, collaborating on promotional events for increased brand exposure.
- Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
- Provided valuable feedback to management regarding consumer preferences, leading to improved marketing strategies and product development.
Manager
Crew The Bar
Crystal River, FL
03.2017 - 06.2019
- Streamlined bar operations, enhancing workflow efficiency and customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Developed and implemented standard operating procedures for beverage preparation and service.
- Managed inventory processes, ensuring timely restocking and minimizing waste.
Sales Associate
YMCA
Lecanto, FL
02.2016 - 03.2017
- Conducted thorough needs assessments to recommend appropriate membership options for prospective clients.
- Implemented streamlined onboarding processes for new members, improving their experience and integration.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Built strong relationships with potential members through engaging presentations and facility tours.
Education
Bachelor of Arts - Basics
Lansing Community College
Lansing, MI09-1970
Skills
- Customer engagement
- Customer service background
- Excellent interpersonal skills
- Adaptable
Timeline
Promotion Demonstrator
Busy Bee Promotions
02.2020 - Current
Manager
Crew The Bar
03.2017 - 06.2019
Sales Associate
YMCA
02.2016 - 03.2017
Bachelor of Arts - Basics
Lansing Community College