Kathleen Hernandez
Haines City,FL
Summary
Dynamic receptionist skilled in appointment scheduling, patient record management, and insurance verification. Committed to delivering outstanding customer service and maintaining a welcoming environment for patients and visitors.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Vascular Clinic
Davenport, FL
08.2021 - 03.2024
- Welcomed patients warmly at the reception area. and visitors with friendly, professional demeanor.
- Managed appointment scheduling and confirmed patient visits effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments to ensure timely communication.
- Answered phone calls and addressed inquiries with accurate information to ensure clear communication.
- Maintained patient records and ensured confidentiality at all times.
- Processed patient paperwork, including insurance verification and billing forms.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, scheduled appointments with clients, and organized office events to optimize workflow.
- Sorted and distributed incoming mail to appropriate departments, courier services, and faxes.
Sanitizing cleaning
Office Cleaning
Haines City, Florida
- Operated cleaning equipment, including vacuums and floor scrubbers.
- Maintained cleanliness of office floors, carpets, and surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained clean and inviting building interiors through regular upkeep. with routine deep cleaning of high-traffic areas.
- Replenished supplies like soap, paper towels, and toilet paper regularly.
- Disposed of waste and recyclables according to company guidelines.
- Followed safety procedures while handling cleaning chemicals and tools.
- Maintained and sanitized break room and kitchen appliances.
- Documented and communicated maintenance issues to management for timely resolution. to management for prompt resolution.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Haines City High School
Haines CitySkills
- Appointment management
- Patient records
- Insurance processing
- Billing procedures
- Administrative support
- Client relations
- Conflict resolution
Languages
Spanish
Timeline
Receptionist
Vascular Clinic
08.2021 - 03.2024
Sanitizing cleaning
Office Cleaning
Haines City High School