Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathleen Hickman

Rapid River

Summary

Dynamic and results-driven professional excelling in team leadership and customer service. Proven ability to resolve issues effectively. Skilled in time management, consistently fostering a positive environment that encourages positive interactions and operational efficiency.

Overview

5
5
years of professional experience

Work History

Lead Server/Cook/Dishwasher

LA Cantina
Escanaba
07.2021 - Current
  • Oversaw daily operations of the service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Arranged and prepared tables for customers to offer memorable experiences to guests, and foster repeat business.
  • Worked in food safety and preparing large amounts of food in a timely manner.
  • Handled registers and closed tills.

Server

Dagwoods Grill and Tavern
Lansing
09.2023 - 01.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently during peak hours.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Sales Associate

Marshalls
Escanaba
02.2021 - 07.2021
  • Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products, and checked the store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Cashiered in a timely manner while also providing positive customer service.

Education

Associate of Arts - Liberal Arts

Bay De Noc Community College
Escanaba, MI
05-2023

Skills

  • Team leadership
  • Problem resolution
  • Customer service
  • Time management
  • Effective communication
  • Positive reinforcement
  • Organization and efficiency

References

  • Savannah Parr, Manager at Marshalls, 906-399-1806
  • Add a coach or a teacher here
  • Add a current or previous co-worker here

Timeline

Server

Dagwoods Grill and Tavern
09.2023 - 01.2024

Lead Server/Cook/Dishwasher

LA Cantina
07.2021 - Current

Sales Associate

Marshalls
02.2021 - 07.2021

Associate of Arts - Liberal Arts

Bay De Noc Community College

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