Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kathleen Hipes

Worthington,Ohio

Summary

As a detail-oriented professional, dedicated to providing exceptional customer service to all people, in any setting, I seek to rejoin the Worthington Libraries team. I believe I can make a contribution to the fulfillment of the Worthington Libraries' mission to "connect people to a world of ideas and each other." My professional experiences of working with different groups of people in different environments position me to strongly support the elements of the library’s strategic plan: foster the human connection, provide equitable access to resources in a dynamic and welcoming environment.

Overview

13
13
years of professional experience

Work History

Contract Specialist

Defense Logistic Agency
Columbus, Ohio
11.2015 - Current

Professional Growth at DLA:

Promoted to Contract Specialist in July 2022, managing pre-award processes with a $75K warrant.

Advanced to Purchasing Agent in June 2019, overseeing pre-award activities with a $10K warrant.

Transitioned from contractor to Purchasing Agent in November 2015, focusing on post-award processes with a $10K warrant.

  • Conduct market research to identify vendors, and develop solicitation packages for goods and services supporting aviation and maritime operations.
  • Coordinate and resolve issues with customers, vendors, and small purchase contractors to enhance service delivery.
  • Document all procedures related to purchasing and supply chain operations.
  • Collaborate with Technical Specialists and Customer Liaisons to maintain high customer service standards.

Promoted to Contract Specialist in July 2022, managing pre-award processes with a $75K warrant.

Advanced to Purchasing Agent in June 2019, overseeing pre-award activities with a $10K warrant.

Transitioned from contractor to Purchasing Agent in November 2015, focusing on post-award processes with a $10K warrant.

Account/Purchasing Specialist

Cardinal Health
Dublin, Ohio
04.2013 - 10.2015

Job duties with transferable skills to support the library’s mission:

  • Worked with a variety of touch points, including Legal, Buyers, and Contracting Specialists, to solve issues customers may be facing with shipments.
  • Facilitated weekly, web-based, customer-facing training conferences. Performed quarterly customer touchpoints with established clients to help increase volume for OptiFreight.

Sales Support Assistant

Talbots, Inc. - The Shops at Worthington Mall
Worthington, Ohio
11.2012 - 03.2013

Job duties with transferable skills to support the library’s mission:

  • Assisted shoppers with needs, and processed their purchases.
  • Processed customer catalog orders, re-ticketed merchandise, and maintained a positive supply of clothing and accessories on the sales floor during store open hours.

Education

Bachelor of Arts - Library And Information Science

Ohio Dominican University
Columbus, OH
05-2001

Skills

  • Customer relations
  • Effective communication
  • Service desk support
  • Administrative support
  • Active listening
  • Team collaboration
  • Email communication
  • Multitasking

Affiliations

  • Reading
  • Knitting
  • Sewing
  • Spending time with family and our pets

Timeline

Contract Specialist

Defense Logistic Agency
11.2015 - Current

Account/Purchasing Specialist

Cardinal Health
04.2013 - 10.2015

Sales Support Assistant

Talbots, Inc. - The Shops at Worthington Mall
11.2012 - 03.2013

Bachelor of Arts - Library And Information Science

Ohio Dominican University
Kathleen Hipes
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