Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Hussey

Nesconset,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

37
37
years of professional experience

Work History

Office Manager

MC Sports Inc.
05.2017 - Current
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provide excellent customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Develop and maintained successful relationships with vendors, suppliers and contractors.
  • Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Handle complaints, provided appropriate solutions, and alternatives within appropriate timeframes and follow up to achieve resolution.

Customer Relations Manager

Villa D'Oro Jewelers Ltd.
07.1987 - 04.2017
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate of Arts - Liberal Arts And General Studies

Suffolk Community College
Selden, NY
05.1989

Skills

  • Customer Service
  • Relationship Building
  • Problem Resolution
  • Teamwork and Collaboration
  • Organizational Skills
  • Office Administration

Timeline

Office Manager

MC Sports Inc.
05.2017 - Current

Customer Relations Manager

Villa D'Oro Jewelers Ltd.
07.1987 - 04.2017

Associate of Arts - Liberal Arts And General Studies

Suffolk Community College

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Kathleen Hussey