Kathleen Johnson
Dearborn
Summary
Detail-oriented receptionist skilled in managing front desk operations and ensuring compliance with privacy regulations. Experienced in processing patient intake forms and insurance claims, ready to support organizational success through exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Receptionist
Collins Chiropractic Center
Livonia, MI
01.2008 - 06.2026
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling, optimizing patient flow and minimizing wait times.
- Handled patient inquiries and concerns, providing exceptional customer service and support.
- Processed patient intake forms, ensuring accuracy and compliance with privacy regulations.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Medical Biller
Affiliates in Urology
Westland, MI
1998 - 12.2007
- Processed insurance claims with accuracy and attention to detail.
- Reviewed patient accounts for discrepancies and initiated resolution steps.
- Utilized billing software to generate invoices and manage account receivables.
- Collaborated with healthcare providers to ensure timely claim submissions.
- Trained new staff on billing procedures and software usage protocols.
- Verified insurance of patients to determine eligibility.
Education
High School Diploma -
Adlai E Stevenson High School
Livonia, MISkills
- Customer service
- Customer/Client relations
- Telephone communication
- Organizational skills
- Time management techniques
- Data management
Timeline
Receptionist
Collins Chiropractic Center
01.2008 - 06.2026
Medical Biller
Affiliates in Urology
1998 - 12.2007
High School Diploma -
Adlai E Stevenson High School