Summary
Overview
Work History
Education
Skills
Accomplishments
REFERENCES
Timeline
Generic

Kathleen Kidd

Halfway,OR

Summary

I retired in 2015 and am looking to obtain a part time position that enables me to work remotely from home. I have an outstanding work ethic, am dedicated, coachable, and know I can be an asset if hired.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

City Of Redding: Redding Electric Utility (REU)
07.2001 - 10.2015
  • Process daily customer utility billing for electric, water,garbage,sewer and storm drain including cancel and rebilling of incorrect bills.
  • Analyze and solved complex billing issues such as stopped and switched meter adjustments, delinquent notices and bad debt accounts
  • Maintain electric and water meter inventory; process utility mail payments; actively participate in management team meetings.
  • Provided excellent customer service by listening to customers concerns and handling in a courteous and professional manner.

Purchasing Account Clerk

City Of Redding
06.2000 - 07.2001
  • Provided clerical support to department, such as filing, copying, restocking supplies, division timekeeper and receptionist.
  • Edit and input requisitions for issuing purchase orders.
  • Processed standard and blanket purchase orders.
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.

Customer Service Representative REU

City Of Redding
06.1999 - 06.2000
  • Worked call center and lobby counter to take payments, set/close/transfer service, set up payment arrangements and work to solve issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted in balancing lobby cash drawers
  • Process utility mail payments as needed

Clerk - Part Time Redding Electric Utility

City Of Redding
01.1999 - 06.1999
  • Process 1000 utility mail payments daily
  • Cashier
  • Filing

Payroll Specialist II

Cherry Creek School District #5
05.1983 - 11.1997
  • Managed payroll data entry and processing for 6000 district employees monthly.
  • Maintained strict confidentiality of all payroll information and records.
  • Reviewed time records for hourly employees to verify accuracy of information.
  • Researched payroll errors and processed payments for federal and state taxes, Medicare and various employee deductions, 403B and 401K annuity contributions, implement and process Section 125 & Flexible Spending Plan and retirement plan withholdings.
  • Prepared various internal and external reports on a monthly, quarterly and yearly basis.
  • Served on core team for new Human Resources/Payroll System implementation of AMS computer system.

Education

Arapahoe Community College
Littleton, CO

Community College of Aurora
Aurora, CO

High School Diploma -

North Fremont High School
Ashton, ID
05.1975

Skills

  • Customer Service
  • Customer Data Confidentiality
  • Credit Card Payment Processing
  • Money Handling Abilities
  • Understanding Customer Needs
  • Clerical Support
  • Typing Proficiency
  • 10-Key (17,975 SPH)
  • Filing
  • Billing Adjustments and Refunds

Accomplishments


LEADERSHIP:

  • Provide temporary coverage/relief for CSR Supervisors as needed
  • Actively participate in management team meetings, organizational improvement process, round table discussions, and ACTIONS committee
  • Organized successful fundraiser for terminally ill friend

VOLUNTEER WORK:

  • REU Energy Fair, Annual Planning Committee and Food Coordinator
  • "SMART City": A youth development program
  • "Customer Service" Relay for Life Team
  • "Mock City": A youth program sponsored by Shasta County
  • Science Bowl annually sponsored by REU

AWARDS:

  • Nominated for 1999 Outstanding Colorado Classified School Employee Award
  • City of Redding "Rookie-of-the-Year" Award
  • City of Redding "Manager's Choice" Award
  • City of Redding "Drive for Success" Award

 

REFERENCES

Mary Bailey

Accounting Specialist REU

Redding, CA

(530) 227-3870


Vicki Faulkner

Customer Service Representative REU

Redding, CA

(530) 355-8213


Timeline

Customer Service Representative

City Of Redding: Redding Electric Utility (REU)
07.2001 - 10.2015

Purchasing Account Clerk

City Of Redding
06.2000 - 07.2001

Customer Service Representative REU

City Of Redding
06.1999 - 06.2000

Clerk - Part Time Redding Electric Utility

City Of Redding
01.1999 - 06.1999

Payroll Specialist II

Cherry Creek School District #5
05.1983 - 11.1997

Arapahoe Community College

Community College of Aurora

High School Diploma -

North Fremont High School

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Kathleen Kidd