Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Kincaid

Beaumont,TX

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

15
15
years of professional experience

Work History

Shift Manager

Wendy's
Beaumont, TX
01.2021 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Teacher

w/k/c/a daycare
Cedar Hill, TX
05.2021 - 09.2022
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Met with parents to discuss students' progress and review areas requiring improvement.

Shift Supervisor

Wendys Resturant
Dallas, TX
05.2016 - 12.2018
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Monitored security and enforced loss prevention strategies during shift.
  • Recruited, hired and mentored new team members, working closely with human resources department.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.

Assistant Manager

Carl's Jr
Bastrop, TX
02.2008 - 06.2016
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Cashier

tigger tote
Bastrop, TX
05.2010 - 04.2014
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Education

High School Diploma -

Round Rock High School
Round Rock, TX
05.1988

Skills

  • Interpersonal Skills
  • Decision Making
  • Flexible Schedule
  • Goal Setting
  • Team Leadership
  • Cost Control
  • Hiring and Training
  • Staff Training
  • Employee Coaching and Motivation
  • Handling Customer Complaints
  • Cash Handling

Timeline

Teacher

w/k/c/a daycare
05.2021 - 09.2022

Shift Manager

Wendy's
01.2021 - Current

Shift Supervisor

Wendys Resturant
05.2016 - 12.2018

Cashier

tigger tote
05.2010 - 04.2014

Assistant Manager

Carl's Jr
02.2008 - 06.2016

High School Diploma -

Round Rock High School

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Kathleen Kincaid