Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHLEEN KING

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

NV Energy
10.2023 - 12.2023
  • Taking calls regarding payment plans and energy assistance.
  • High bill inquiries.
  • Electrical and Gas emergencies.

Customer Service Representative

Teleperformance
11.2016 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

GreatCall
10.2015 - 02.2016
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Liberty Bell Jr Sr High School
Winthrop, WA
05.1982

Skills

Customer Service

Problem Resolution

Outstanding communication skills

Call center experience

Active Listening

Critical Thinking

Empathetic and genuine

Complaint Han
dling

Timeline

Customer Service Agent

NV Energy
10.2023 - 12.2023

Customer Service Representative

Teleperformance
11.2016 - 01.2021

Customer Service Representative

GreatCall
10.2015 - 02.2016

High School Diploma -

Liberty Bell Jr Sr High School
KATHLEEN KING