- Community Cleanup
- Drawing and Painting
- Interior Design
- Music
- Creative Writing
Kathleen Knight
Hillsboro,OR
Summary
Dynamic leader with a proven track record in managing and directing operations in evolving market conditions. Expertise in implementing effective sales strategies, conflict resolution, and comprehensive research, supported by a strong foundation in business operations, finance, and accounting. An analytical mindset prioritizes both data-driven decisions and the human element. Committed to overcoming challenges through strategic negotiation and problem-solving while fostering robust relationships that drive organizational success.
Overview
10
10
years of professional experience
Work History
VP of Operations for start-up
National Development Group, LLC
12.2023 - Current
- Leading business planning strategies and concepts.
- Created company operations/mission/vision.
- Management of timelines, resources, and scheduling for all projects.
- Building market share for residential/commercial remodeling/restoration projects including full scope of work.
- Manage and facilitate productivity to align with strategic goals.
- Facilitate project contracts and estimate creation.
- Obtain digital signatures, document retention, and all other data management required.
Founder/Owner/Managing Partner
Hillsboro Handyman, LLC
01.2016 - 01.2023
- Driving business growth of 70% while leading all operations, strategic vision, and long-range planning.
- Operations management, and expert estimating practices.
- Created metrics to analyze trends in the market.
- Research potential partners, sub-contractors, vendors/clients expanding services by increasing market share.
- Reviewing all legal documents/contracts related to business and LLC operations.
- Ensured compliance with local, state, and federal regulations including CCB laws in the State of Oregon.
- Improved retention and satisfaction with internal teams, customers and vendors.
Education
Previously Licensed Oregon Real Estate Broker - REALTOR
OregonSkills
- Customer relationship development
- CRM software proficiency
- SharePoint collaboration tools
- Skilled in MS Office tools
- Excel spreadsheet management
- Skilled in Zoom meetings
- Remote presentation skills
- Proficient in Google Docs
- Proficient in Google Drive
- Proficient in Dropbox
- Strategic account oversight
- Proposal creation
- Professional writing skills
- Effective verbal communication
- Property sales expertise
- Construction management
- Strategic negotiation skills
- Sales output optimization
- Return on investment analysis
- Service excellence
- Analytical problem-solving
- Effective problem resolution
Interests
Timeline
VP of Operations for start-up
National Development Group, LLC
12.2023 - Current
Founder/Owner/Managing Partner
Hillsboro Handyman, LLC
01.2016 - 01.2023
Previously Licensed Oregon Real Estate Broker - REALTOR
Acknowledgements
- Top 10% Percent Award with RE/MAX Equity Group
- 2016-2023 AAA rating with the BBB, earning the Spotlight Award from BBB 'Building Trust in Trying Times'
- Washington County, OR Planning Commissioner
- 2015 and 2016 Best in Service Award Hillsboro Handyman, LLC
- Collaboration and Construction of 'Safe Rest Pods' City of Hillsboro, Homeless Shelters
- Salvation Army Retail Center Repurpose for Hillsboro Homeless Shelter
Core Proficiencies
- Client relationship management/software (CRM, SharePoint, MS Office, Excel, Zoom/Loom, Google Docs/Drive, Dropbox)
- Account management
- Proposal development
- Excellence in written/oral communications
- Extensive background of residential/commercial/land real estate sales and construction
- Negotiations and strategies driving sales productivity and ROI
- Dedicated to serving customer/client needs
- Strategic and ambitious
- Problem solver - always looking for the best outcome for all parties