Kathleen Lagasca
North Bay Village,FL
Summary
I am an experienced office manager with a proven track record at Platinum Entertainment Group, excelling in customer relations and organizational skills. Enhanced team productivity through effective task delegation and streamlined operations. Committed to maintaining confidentiality while supporting administrative functions, ensuring a professional and courteous environment that fosters success.
Overview
25
25
years of professional experience
Work History
Office Manager
Platinum Entertainment Group
01.2010 - Current
- Handled sensitive information with discretion, maintaining confidentiality of documents and personnel records.
- Provided customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing and organizational strategies.
- Contributed to workplace safety by ensuring emergency protocols.
- Coordinated office meetings, ensuring timely execution and optimal scheduling for everyone.
- Supported owners in accomplishing their goals through my administrative duties.
- Enhanced team productivity by delegating tasks effectively by overseeing daily workflow.
Cosmetologist
Spa Olakino / Paul Brown Hawaii
04.2007 - 10.2010
- Maintained a clean and hygienic work environment by following strict sanitation guidelines.
- Booked appointments, answered phones, greeted clients, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Shampooed, conditioned, and styled guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales and overall salon revenue.
- Styled hair, makeup and nails for customers for special events and occasions.
- Used social media platforms to promote salon and services.
- Processed payments, entering sales in register for prompt customer service.
Hair Stylist
Supercuts Hair Salons
09.2000 - 01.2007
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Distributed business cards outside of salon to generate new business.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Organized and participated in local beauty events, enhancing salon's community presence.
Education
Master of Science - Marriage And Family Therapy
Capella University
Minneapolis, MN06-2029
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06-2019
Associate of Arts - Cosmetology
Hawaii Institute of Hair Design
Honolulu, HI03-1999
High School Diploma -
Nanakuli High And Intermediate School
Waianae, HI05-1996
Skills
- Customer relations
- Office management
- Organizational skills
- Administrative Oversight
- Managing operations and efficiency
- Professional and courteous
Timeline
Office Manager
Platinum Entertainment Group
01.2010 - Current
Cosmetologist
Spa Olakino / Paul Brown Hawaii
04.2007 - 10.2010
Hair Stylist
Supercuts Hair Salons
09.2000 - 01.2007
Master of Science - Marriage And Family Therapy
Capella University
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Cosmetology
Hawaii Institute of Hair Design
High School Diploma -
Nanakuli High And Intermediate School
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