Dedicated customer service representative with proven strengths in active listening and problem solving. Committed to enhancing guest experiences and resolving issues efficiently.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
MGM Resorts - Excalibur Hotel
Las Vegas, NV
04.2023 - 05.2026
Greeted Guests
Opened MGM Rewards Accounts
Opened MGM Credit Cards
Issued comps
Assisted guests with questions and concerns
Customer Service Representative
Walmart
Las Vegas, NV
11.2021 - 12.2022
Front End Customer Service
Customer Service Representative
MGM Resorts - Luxor Hotel
Las Vegas, NV
01.2005 - 07.2020
Assisted VIP Guests with promotions and account information
Reserved Shows and Restaurants for Guests
Evaluated Guests casino play to determine level of Comps
Interacted with other departments to help make the Guest's stay a memorable experience
Had to answer all the Guest's questions about the property or know which resources to ask for the answers
Trained new hires to be familiar with various levels of Guest rooms by doing actual room tours with them