Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Lewis

Henderson,NV

Summary

Dedicated customer service representative with proven strengths in active listening and problem solving. Committed to enhancing guest experiences and resolving issues efficiently.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

MGM Resorts - Excalibur Hotel
Las Vegas, NV
04.2023 - 05.2026
  • Greeted Guests
  • Opened MGM Rewards Accounts
  • Opened MGM Credit Cards
  • Issued comps
  • Assisted guests with questions and concerns

Customer Service Representative

Walmart
Las Vegas, NV
11.2021 - 12.2022
  • Front End Customer Service

Customer Service Representative

MGM Resorts - Luxor Hotel
Las Vegas, NV
01.2005 - 07.2020
  • Assisted VIP Guests with promotions and account information
  • Reserved Shows and Restaurants for Guests
  • Evaluated Guests casino play to determine level of Comps
  • Interacted with other departments to help make the Guest's stay a memorable experience
  • Had to answer all the Guest's questions about the property or know which resources to ask for the answers
  • Trained new hires to be familiar with various levels of Guest rooms by doing actual room tours with them

Customer Service Manager

Big Bear Grocery Chain
Westerville, OH
2002 - 2004
  • Trained new hires
  • Worked front of store to assist cashiers
  • Resolved problems or issues quickly

Education

High School Diploma -

Walnut Ridge High School
Columbus, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Positive Attitude
  • Problem Solving

Timeline

Customer Service Representative

MGM Resorts - Excalibur Hotel
04.2023 - 05.2026

Customer Service Representative

Walmart
11.2021 - 12.2022

Customer Service Representative

MGM Resorts - Luxor Hotel
01.2005 - 07.2020

Customer Service Manager

Big Bear Grocery Chain
2002 - 2004

High School Diploma -

Walnut Ridge High School
Kathleen Lewis