Kathleen Luna
Hartford,MA
Summary
Professional mail services specialist with proven track record in managing mail and packages, ensuring accurate sorting, and timely distribution. Known for reliability, adaptability, and skilled in strong customer service, mail handling, and maintaining operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PSE Clerk
USPS
03.2025 - Current
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
Nail Tech
Self
12.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Order picker
Amazon
08.2023 - 02.2024
- Pick orders
- Performed proper lifting and handling techniques to maintain safe working environment.
- Excellent communication skills, both verbal and written.
City carrier
Usps
09.2018 - 04.2023
- Customer service Mail delivery
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Delivered packages and mail to business and people in local area.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Customer service representative
American power and gas
06.2022 - 01.2023
- Company Overview: Call center
- Call center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Pats Place
01.2004 - 02.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Nails And Skin
Aib
Saint Petersburg, PA07-2017
Skills
- Customer service
- Nail technician
- Package handling
- Filing systems
- Deadline management
- Sales support
- Multi-tasking capacity
- Problem-solving skills
- Handling and sorting mail
- Loading and unloading
- Verbal/written communication
- Sales background
- Cash register operation
- Data entry proficiency
- Mail delivery
Certification
- Licensed Nail Technician - [State] Board of Cosmetology.
Timeline
PSE Clerk
USPS
03.2025 - Current
Nail Tech
Self
12.2024 - Current
Order picker
Amazon
08.2023 - 02.2024
Customer service representative
American power and gas
06.2022 - 01.2023
City carrier
Usps
09.2018 - 04.2023
Assistant Manager
Pats Place
01.2004 - 02.2011
No Degree - Nails And Skin
Aib
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