Kathleen Maldonado
Brillion,Wisconsin
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
22
22
years of professional experience
Work History
Shift Manager
Market Place Foods
02.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Production Worker
Sargento
04.2019 - Current
- Contributed to shipping efficiency by keeping products moving between stations
- Supported recordkeeping requirements by collecting and reporting on production data
- Complied with safety standards, including keeping equipment maintained and floor drains clean and covered.
Shift lead
Walgreens
02.2009 - 04.2019
- Monitored employee performance and proactively corrected problems impacting team results
- Kept environment clean and safe for personnel and guests
- Delivered prompt, courteous customer experiences through skilled leadership of shift team
- Met shift coverage demands with well-organized schedules and assignment lists
- Tracked and analyzed reports, including budgets, operation activities, and department metrics.
Purchase Planning Engineer
Heus Manufacturing
08.2002 - 03.2008
- Maintained accurate records of project materials and references
- Communicated with customer service to report shortages or problems with finished product prior to shipment
- Worked within company lead time policy to organize and maintain production schedule
- Maintained quality standards at all levels, carefully examining and purchasing merchandise meeting customer needs.
Education
High School Diploma -
Goodrich High School
06.1988
Skills
- Customer Service
- Product merchandising
- Transaction processing
- Cash register operation
- Critical thinking
- Microsoft Word
- Task prioritization
- Recordkeeping
- Multitasking
- Time management
- Order management
- Cash Handling
- Workplace Safety
- Opening and closing procedures
- Delegating Work
- Supply Ordering
- Assigning Work
Timeline
Shift Manager
Market Place Foods
02.2022 - Current
Production Worker
Sargento
04.2019 - Current
Shift lead
Walgreens
02.2009 - 04.2019
Purchase Planning Engineer
Heus Manufacturing
08.2002 - 03.2008
High School Diploma -
Goodrich High School
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