Kathleen M. Carroll
Medina ,OH
Summary
Goal-oriented individual aiming to join corporation where leadership, development, and interpersonal skills contribute to team success, sales growth, and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Store Director
Target
Strongsville, OH
05.2016 - Current
- Managed $45 million store before promotion to $55 million location in Strongsville.
- Supervised four executive direct reports, indirectly leading 13 team leaders and over 150 hourly associates.
- Executed P&L management to drive profitability while safeguarding store brand reputation.
- Led leadership development initiatives, surpassing sales goals by executing Target's brand expectations, and exceeding forecasts by six percent.
- Hired executive leaders for district vacancies, strengthening operational capabilities.
- Ensured that safety protocols maintained a secure work environment for team members and guests.
- Implemented succession planning strategies at both the district and store levels for talent planning.
- Participated in testing Store Director Development Program to provide feedback for company-wide implementation.
Service Manager
Red Lobster
Strongsville, OH
08.2011 - 05.2016
- Demonstrated proficiency in restaurant management across Service, Culinary, and Beverage & Hospitality categories.
- Conducted quarterly safety meetings to enhance safety awareness and reduce workers' compensation claims.
- Increased Guest Satisfaction Survey score by 10 points within six weeks, surpassing region goal of 70.
Assistant Manager
Sherwin Williams
Amherst, OH
12.2012 - 05.2013
- Assisted contractors and homeowners in making informed product decisions tailored to specific needs.
- Met weekly call targets to drive new business and increase store traffic through contractor promotions.
- Completed comprehensive product training program to enhance sales effectiveness.
Assistant Manager
Panera Bread, Covelli Enterprises
Middleburg Heights, OH
04.2008 - 08.2011
- Trained in all aspects of store operations generating annual sales of $2.5MM.
- Achieved key performance metrics including sales, cleanliness, safety, and food cost control.
- Onboarded and developed team members to uphold Panera brand standards.
- Ensured compliance with food safety audits and maintained efficient ticket times.
Restaurant Manager
Cleveland Marriott East- River City Grille
Warrensville Heights, OH
08.2007 - 01.2008
- Executed Marriott and franchise guidelines to ensure exceptional guest experiences.
- Reviewed and approved payroll to maintain accurate financial records.
- Analyzed P&L statements to enhance overall financial position.
General Manager
Brueggers Bagels
Albany, New York
05.2007 - 08.2007
Education
Bachelor of Science - Business Administration
The College of Saint Rose
Albany, New YorkSkills
- P&L management
- Inventory management
- Visual merchandising
- Strategic planning
- Safety compliance
- Leadership development
- Performance management
- Operational efficiency
References
References available upon request
SUMMARY OF QUALIFICATIONS
Energetic, experienced, dynamic leader who strives to create an atmosphere focused on providing an enjoyable experience for all customers and employees. Strengths include successfully executing sales promotion plans, developing a repeat customer base, meeting profitability objectives, and training new employees to understand the skills and processes needed to create an enjoyable customer experience.
Accomplishments
- District
Timeline
Store Director
Target
05.2016 - Current
Assistant Manager
Sherwin Williams
12.2012 - 05.2013
Service Manager
Red Lobster
08.2011 - 05.2016
Assistant Manager
Panera Bread, Covelli Enterprises
04.2008 - 08.2011
Restaurant Manager
Cleveland Marriott East- River City Grille
08.2007 - 01.2008
General Manager
Brueggers Bagels
05.2007 - 08.2007
Bachelor of Science - Business Administration
The College of Saint Rose