Kathleen Mccowin
Hutchins,TX
Summary
Experienced customer support specialist with 25+ years in high-volume service and inside sales, known for problem-solving, complaint resolution, CRM accuracy, and professional phone, email, and chat support.
Overview
26
26
years of professional experience
Work History
Customer Support Specialist/Sales Associate
Safeguard Business Solutions
Dallas, TX
05.2011 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Resolved customer inquiries with accurate product, billing, and account support.
- Assisted customers with product selection, questions, and purchase decisions
Customer Service/Inside Sales Representative
Roseco Inc.
Dallas, TX
03.2001 - 05.2011
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Education
High School Diploma -
Lake Highlands
Dallas, TXSkills
- Customer relationship management (CRM)
- Sales techniques
- Complaint handling
- Sales reporting
- Technical troubleshooting
- Problem-solving
- Multitasking and organization
- Time management
- Adaptability and flexibility
- Data entry
Top Performer
Recognized as a top performer for consistently exceeding monthly performance goals, maintaining high customer satisfaction scores, and demonstrating reliability and strong teamwork.
Timeline
Customer Support Specialist/Sales Associate
Safeguard Business Solutions
05.2011 - Current
Customer Service/Inside Sales Representative
Roseco Inc.
03.2001 - 05.2011
High School Diploma -
Lake Highlands