Kathleen McFarland
Belleview,FL
Summary
Dedicated and diligent employee with a genuine passion for acquiring in-depth knowledge and skills. Seeks opportunities to expand skill set and make valuable contributions to team accomplishments. Possesses exceptional administrative, relationship-building, and problem-solving skills instrumental in achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Delivery Driver
Kroger
10.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Eligibility Specialist
State Of Florida Department Of Children And Famili
04.2023 - 10.2023
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
Customer Service Representative
A Place For Mom
11.2016 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
AT&T
06.2013 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Broadcast Journalism
Miami Dade College
Miami, FL06.1981
Skills
- Valid Driver's License
- Clean Driving Record
- Patience and understanding
- Problem-Solving
- Customer rapport
- Multitasking Abilities
- Effective Communication
Timeline
Customer Service Delivery Driver
Kroger
10.2023 - Current
Eligibility Specialist
State Of Florida Department Of Children And Famili
04.2023 - 10.2023
Customer Service Representative
A Place For Mom
11.2016 - 03.2023
Customer Service Representative
AT&T
06.2013 - 10.2016
Associate of Arts - Broadcast Journalism
Miami Dade College
Similar Profiles
Kierra ThompsonKierra Thompson
Cashier at KrogerCashier at Kroger
Charles MorrowCharles Morrow
Sales Associate at KrogerSales Associate at Kroger
Joseph HamblinJoseph Hamblin
Apparel Clerk at KrogerApparel Clerk at Kroger
Cah’leil WiliamsCah’leil Wiliams
Cashier at KrogerCashier at Kroger
Tommy DeansTommy Deans
Retail Special Sales Representative at Safelite SolutionsRetail Special Sales Representative at Safelite Solutions