KATHLEEN MCKEE
Notasulga,AL
Summary
Experienced administrative and operations professional with a strong background in procurement, inventory control, billing, and customer service across manufacturing and utilities environments. Skilled at coordinating production scheduling, vendor management, HR support (on boarding, timekeeping), safety compliance, and staff training to improve efficiency and minimize downtime. Dependable problem-solver with computer and accounting skills, communication, and a track record of supporting cross-functional teams to keep operations running smoothly.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hercules
Eclectic, AL, United States
10.2021
- Schedule deliveries and coordinate logistics to meet customer timelines and improve on-time delivery performance.
- Process customer orders from entry through invoicing; manage billing, collections, and payment reconciliation.
- Support warehouse operations by assisting with order fulfillment and unloading trucks to ensure accurate and timely shipments.
- Assist project managers with order costing, installation scheduling, and delivery coordination to keep projects on schedule and on budget.
- Enter and maintain accurate order and customer data; set up new accounts and update account information as needed.
- Collaborate with accounting to respond to financial inquiries and support month-end reconciliation activities.
- Maintain reports and spreadsheets to track orders, inventory, and collections; resolve billing discrepancies and customer inquiries promptly.
Administrative and Production Support Coordinator
Supply One
Tallassee, AL, United States
05.2022 - Current
- Manage end-to-end procurement for plant operations, including purchase orders, receiving, and vendor to ensure materials are available for production.
- Machine order scheduling and collaborate with production leads to optimize workflow and minimize downtime.
- Partner with maintenance to source parts and schedule external repairs and service vendors.
- Support HR functions: new-hire orientation, on boarding paperwork, time approval, attendance tracking, and employee relations initiatives to boost morale.
- Maintain staffing charts, plant action plans, and other operational records for management. Assist with maintaining production reports.
- Track waste and board credits; record board issues and process credits.
- Assist IT with on-site issues.
- Assist the Safety team with implementations, training, and compliance activities.
- Serve as company liaison in community partnerships and local school job-shadow programs to support talent pipelines.
- Handle internal and external communications, run plant errands, and fill operational gaps to keep the plant running efficiently.
Customer Service Representative
Loachapoka Water Authority
Loachapoka, AL, United States
12.2018 - 10.2021
- Managed monthly billing and payment collection processes, reconciled accounts, and pursued outstanding balances to maintain cash flow.
- Entered new customer accounts and meter readings; processed service and repair work orders and scheduled routine maintenance.
- Provided in-person, phone, and online customer service to resolve inquiries and handle payments across multiple channels.
- Prepared monthly reports and maintained accurate records to support operations and regulatory compliance.
- Trained new staff and authored the training manual to standardize procedures and accelerate onboarding.
- Answered phones and email inquiries, ensuring timely and professional communication with customers and stakeholders.
Customer Service Representative
Loachapoka Water Authority
Loachapoka, AL, United States
12.2018 - 10.2021
- Managed monthly billing and payment collection processes, reconciled accounts, and pursued outstanding balances to maintain cash flow.
- Entered new customer accounts and meter readings; processed service and repair work orders and scheduled routine maintenance.
- Provided in-person, phone, and online customer service to resolve inquiries and handle payments across multiple channels.
- Prepared monthly reports and maintained accurate records to support operations and regulatory compliance.
- Trained new staff and authored the training manual to standardize procedures and accelerate onboarding.
- Answered phones and email inquiries, ensuring timely and professional communication with customers and stakeholders.
Education
College Leadership, College of Human Resources, AndCollegeofProduction - Leadership, Production, And Human Resources
AICC Packaging University 1
Office Management, Business
Southern Union State Community College
Opelika, AL01-2002
High School Diploma - undefined
Notasulga High School
Notasulga, AL05-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Quality control
- Clerical support
- Filing
- Dispute resolution
- Customer education
- Product and service solutions
- Coordination
- Assertiveness
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Staff education and training
- Conflict mediation
- Proofreading
- Service standard compliance
- Product promotion
- Document control
- Quality assurance controls
- Escalation management
- Product education
- Training development aptitude
- Delivery scheduling
- System implementation
- Warehousing functions
- Receiving support
- Process optimization
- Record preparation
Timeline
Administrative and Production Support Coordinator
Supply One
05.2022 - Current
Customer Service Representative
Hercules
10.2021
Customer Service Representative
Loachapoka Water Authority
12.2018 - 10.2021
Customer Service Representative
Loachapoka Water Authority
12.2018 - 10.2021
High School Diploma - undefined
Notasulga High School
College Leadership, College of Human Resources, AndCollegeofProduction - Leadership, Production, And Human Resources
AICC Packaging University 1
Office Management, Business
Southern Union State Community College