Kathleen Melanson

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.

• Maintained open communication with patients primary physicians to ensure continuity of care across different providers.
• Advocated for patients by collaborating with social workers, therapists, and other healthcare professionals to address barriers to care.
• Improved patient safety through diligent observation, assessment, and reporting of potential risks or hazards in the home environment.
• Successfully managed complex medication regimens for multiple patients, ensuring accuracy and adherence to prescribed treatment plans.

Held multiple positions in hemodialysis clinics from Tennessee, Massachusetts and Connecticut, ranging from direct patient care, staff development and director of nursing