Kathleen Mendiola
El Cajon,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Language
Work History
Surgery Scheduler
La Jolla Neurosurgical Associates
09.2019 - 08.2023
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Front Desk Medical Receptionist
La Jolla Neuro Surgical Associates
03.2017 - 09.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Assistant
Alliance Health Clinic
08.2015 - 03.2017
- Documented vital signs and health history for patients in clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collect and prepare laboratory specimens
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Caregiver
In Home Supportive Services
10.2014 - 03.2015
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medication as directed by physician.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Documented vitals, behaviors, and medications in client medical records.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
No Degree - Medical Assisting
Kaplan College
San Diego, United States08.2015
High School Diploma -
Lincoln High School
San Diego, CA06.2011
Skills
- Medical Recordkeeping
- Organization and Time Management
- Office Supplies and Inventory
- Obtaining authorizations
- Schedule Coordination
- Medical Terminology
- Referral Verification
- CPT Coding
- Computer Proficiency
- Teamwork and Collaboration
Timeline
Surgery Scheduler
La Jolla Neurosurgical Associates
09.2019 - 08.2023
Front Desk Medical Receptionist
La Jolla Neuro Surgical Associates
03.2017 - 09.2019
Medical Assistant
Alliance Health Clinic
08.2015 - 03.2017
Caregiver
In Home Supportive Services
10.2014 - 03.2015
No Degree - Medical Assisting
Kaplan College
High School Diploma -
Lincoln High School