Kathleen Metcalf
Chattanooga,TN
Summary
Warm and welcoming Hospitality Greeter recognized for high productivity and efficient task completion. Skilled in customer service, communication, and problem-solving to enhance guest experiences. Excel in time management, adaptability, and interpersonal skills, ensuring smooth operations and positive interactions with guests at all times.
Overview
34
34
years of professional experience
Work History
Hospitality Greeter/ Chick-Fil-A
Aramark, University of Chattanooga
Chattanooga, TN
09.2023 - Current
- Monitored guest flow throughout the facility to ensure that all customers are served efficiently.
- Provided assistance to guests for the swift resolution of their issues and concerns
Retired/Mocscard ID Office
University of Chattanooga
Chattanooga, TN
06.2020 - 09.2023
Administrative Officer/Mocscard Office
University of Chattanooga
Chattanooga, TN
08.1998 - 06.2020
- Captured images for students and staff
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Greeted visitors warmly upon arrival at office reception area.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Compiled data for statistical analysis and reporting purposes.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Directed and oversaw office personnel activities.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Accounting Specialist
University of Chattanooga
Chattanooga, TN
06.1990 - 09.1995
- Enter invoices $10,000 and under
- Enhanced customer service satisfaction by implementing effective strategies and resolving inquiries promptly.
- Managed telephone call traffic efficiently
- Identified discrepancies between actual results and budget and forecast estimates.
- Managed intercompany transactions and reconciled all intercompany accounts each month.
- Created journal entries as needed to record transactions in the general ledger.
- Developed reports to support month-end close process including account reconciliations.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
Education
Associate of Applied Science - Data Processing
Chattanooga State Community College
Chattanooga, TN06-1979
Skills
- Professional Appearance
- Initiative and Self-Motivation
- Guest Relations
- Problem-Solving
- Time Management
- Professionalism
- Attention to Detail
- Decision-Making
- Call Answering and Routing
- Multitasking
Timeline
Hospitality Greeter/ Chick-Fil-A
Aramark, University of Chattanooga
09.2023 - Current
Retired/Mocscard ID Office
University of Chattanooga
06.2020 - 09.2023
Administrative Officer/Mocscard Office
University of Chattanooga
08.1998 - 06.2020
Accounting Specialist
University of Chattanooga
06.1990 - 09.1995
Associate of Applied Science - Data Processing
Chattanooga State Community College
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