KATHLEEN M. GAVIN
Arlington Heights,IL
Summary
Dedicated Event Planner with proven leadership capabilities and a strong focus on prioritizing tasks and making informed decisions under pressure. Recognized for delivering exceptional customer service and innovative solutions to enhance diverse events.
Overview
40
40
years of professional experience
Work History
Event planner-Customer Visits
Medline Industries
Northfield, USA
10.2015 - Current
- Coordinate and manage all aspects of in-house customer meetings including flights, hotel arrangements and transportation needed as well as dinners, agendas/itineraries, catering and tours
- Plan and execute large off-site events; hotel contract, travel, room assignments, onsite planning, dinner and logistics
- Provide flawless execution and excellent customer experiences
- Manage approved budgets and ensure compliance with corporate and departmental financial policies
Purchasing Manager/Operations
ChicagoMicro/Netrix
Bannonckburn, USA
05.2012 - 10.2015
- Develop and execute procurement strategies for purchasing of information technology
- Plan and implement processes and procedures for company product purchases
- Analyze vendor quotes and select products from suppliers based on price and quality
- Work with vendors to expedite delivery and resolve product issues
- Fulfill and invoice orders
Manager/Buyer
The Wild Rose
Arlington Heights, USA
01.2005 - 01.2008
- Managed merchandising and employees
- Attended markets to select and assemble a new collection of merchandise, Assisted customers with item selection
International Planner
American Airlines
Chicago, USA
04.1985 - 12.1994
- Managed the International Operation from AA Tower
- Monitored the arrival and departure of all International Flights
- Maintained communication with Operational Departments to assure timely departure of all flights
- Posted new departure times as needed
- Reconstructed new itineraries for misconnected passengers and arranged overnight accommodations
- Any International Operational problems were reported to me
International Passenger Service Agent
American Airlines
Chicago, USA
04.1985 - 12.1994
- Created and booked reservations thru Sabre
- Verified proper Government Documentation necessary for International Travel
- Ticketed, checked baggage, assigned seats and issued boarding passes for International Passengers
- Facilitated passenger boarding process
- Met and dispatched aircraft within established times
- Solicited volunteers and reaccomodated passengers on overbooked flights
- Reconciled departing flights
- Assisted passengers with claims for lost or damaged luggage
Flight Attendant
American Airlines
Chicago, USA
04.1985 - 12.1994
- Provided customer service in flight on domestic routes
International Operations Agent
American Airlines
Chicago, USA
04.1985 - 12.1994
- Helped fulfill contracts signed between American Airlines and other International Carriers including KLM, Iceland Air, Sabena, Korean Air, El Al, Iberia and Royal Jordanian Airlines
Education
Certificate - Residential Interior Decor
The Illinois Institute of Art
SchaumburgSkills
- Event Management
- Effective Client Engagement
- Excellent Communication Skills
- Efficient Multi-Tasking
- Logistic Coordination
- Meticulous Attention
- Effective Organizational Skills
- Problem Solving
- Strong Leadership Abilities
- Budget Management
- Expense Tracking
- Event Venue Selection
- Vendor Negotiation
- Meal Planning
- Compliance Adherence
- Microsoft Office Suite
- Sabre Proficiency
Timeline
Event planner-Customer Visits
Medline Industries
10.2015 - Current
Purchasing Manager/Operations
ChicagoMicro/Netrix
05.2012 - 10.2015
Manager/Buyer
The Wild Rose
01.2005 - 01.2008
International Planner
American Airlines
04.1985 - 12.1994
International Passenger Service Agent
American Airlines
04.1985 - 12.1994
Flight Attendant
American Airlines
04.1985 - 12.1994
International Operations Agent
American Airlines
04.1985 - 12.1994
Certificate - Residential Interior Decor
The Illinois Institute of Art
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