Kathleen Milligan
Harrisburg,IL
Summary
Results-driven professional with a strong foundation in contract management and operational efficiency. Known for exceptional attention to detail and multitasking capabilities, ready to support and enhance organizational goals.
Overview
13
13
years of professional experience
Work History
Contract Specialist
PLD Rentals, LLC
Harrisburg, IL
05.2023 - Current
- Negotiated contracts with vendors to secure favorable terms and conditions.
- Reviewed and analyzed contract documents for compliance and clarity.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Developed and Maintained Relationships with venders and dealers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided exceptional customer service, addressing inquiries promptly to uphold company reputation.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Head Teller
Peoples National Bank
Harrisburg, IL
02.2022 - 05.2023
- Supervised daily operations of teller staff, ensuring compliance with bank regulations.
- Trained and mentored new tellers on customer service protocols and transaction handling.
- Managed cash flow, balancing transactions accurately at the end of each shift.
- Coordinated schedules for teller team, optimizing coverage during peak hours to improve service quality.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Relationship Banker
Banterra Bank
Harrisburg, IL
05.2013 - 02.2022
- Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reconciliation practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on bank products and services to enhance their financial knowledge and engagement.
- Trained new tellers on policies, procedures, and best practices to ensure compliance and performance standards.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
High School Diploma -
Homeschool Education
Vienna, ILSkills
- Quality assurance
- Research and analysis
- Relationships and rapport
- Computer skills
- Organization and time management
- Verbal communication
- Organizational skills
- Multitasking
- Attention to detail
Timeline
Contract Specialist
PLD Rentals, LLC
05.2023 - Current
Head Teller
Peoples National Bank
02.2022 - 05.2023
Relationship Banker
Banterra Bank
05.2013 - 02.2022
High School Diploma -
Homeschool Education