Kathleen Morales
Graham,WA
Summary
Dynamic Assistant Store Manager with a proven track record at Burlington, excelling in recruitment and leadership. Adept at analyzing sales trends to drive improvements and enhance customer service. Skilled in cash handling and conflict resolution, fostering a motivated team that consistently delivers exceptional results.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Burlington
Lakewood, WA
06.2024 - Current
- Recruit, hire, lead, motivate, train, and develop a team of associates, with the aim of ensuring the highest level of customer service through enhanced product knowledge, refined sales techniques, and exceptional customer service skills.
- Analyze sales data and trends to identify areas for improvement, ensuring all merchandise is properly stocked, priced, and displayed in accordance with Burlington Stores standards.
- Monitor store operations, payroll, expenses, and inventory, ensuring adherence to company policies and procedures, including vigilant supervision of cash-handling protocols to guarantee precise daily deposits.
Assistant Store Manager
Ross Dress for Less
Lakewood, WA
12.2022 - 06.2024
- Recruit, hire, lead, motivate, train, and develop a team of associates, with the aim of ensuring the highest level of customer service through enhanced product knowledge, refined sales techniques, and exceptional customer service skills.
- Analyze sales data and trends to identify areas for improvement, ensuring all merchandise is properly stocked, priced, and displayed in accordance with Ross Stores' standards.
- Monitor store operations, payroll, expenses, and inventory, ensuring adherence to company policies and procedures, including vigilant supervision of cash-handling protocols to guarantee precise daily deposits.
Area Specialist/PIC
Wilco
Puyallup, WA
03.2019 - 12.2022
- Serve as the department expert, effectively providing product information to both customers and the store team while maintaining up-to-date product knowledge.
- Lead, motivate, train, and developed a team of associates to ensure the highest level of customer service through enhanced product knowledge, refined sales techniques, and exceptional customer service skills.
- Foster continuous communication with buyers to ensure the continual enhancement of product availability, quality, and value.
Front End Support Supervisor
Lowe's
Puyallup, WA
02.2017 - 03.2019
- Evaluate the budget to guarantee that operational, inventory, and staffing levels are upheld and followed, thus ensuring the store's utmost operational success.
- Supervise supply replenishment and facility maintenance, ensuring they meet the established standards for the retail store's image.
- Guided, inspired, coached, and nurtured a team of associates to guarantee the utmost customer service excellence through elevated product knowledge, polished sales techniques, and exceptional customer care skills.
Department Manager
Lowe's
Puyallup, WA
12.2006 - 02.2017
- Examine sales data and trends meticulously to pinpoint opportunities for enhancement, while also guaranteeing optimal stocking, pricing, and display of merchandise in alignment with Lowes' exacting standards.
- Cultivated a skilled and invaluable team of employees through exceptional mentoring, coaching, and training, all while maintaining consistently optimal staffing levels through strategic scheduling.
- Diligently followed all safety protocols, company standards, and policies, while flawlessly managing cash, check, and credit card transactions at the register with impeccable 100% accuracy.
Education
A.A - Business
Pierce College
Lakewood, WA01.1992
A.A - Fashion Merchandising
Pierce College
Lakewood, WA01.1992
Skills
- Recruitment and hiring
- Leadership
- Communication Skills
- Problem solving
- Time management
- Customer service
- Conflict resolution
- Team oriented
- Cash handling
- Closing and opening
- Budgeting
- Inventory
- Front end
- scheduling
Timeline
Assistant Store Manager
Burlington
06.2024 - Current
Assistant Store Manager
Ross Dress for Less
12.2022 - 06.2024
Area Specialist/PIC
Wilco
03.2019 - 12.2022
Front End Support Supervisor
Lowe's
02.2017 - 03.2019
Department Manager
Lowe's
12.2006 - 02.2017
A.A - Business
Pierce College
A.A - Fashion Merchandising
Pierce College
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