Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kathleen Moreno

Sacramento,CA

Summary

I am committed to excellence through building relationships, detailed planning, and generating results. Experienced in hospitality, customer service, and production industries. Motivated to exceed customer and company satisfaction to contribute to company success. Reliable and consistent in time management and prioritization.

Overview

8
8
years of professional experience

Work History

Barista

Old Soul Pickles, Preserves & Sauces
Sacramento, CA
10.2023 - Current
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Collected payments and provided accurate change.

Hostess

Ella Dining Room and Bar
Sacramento, CA
07.2023 - 09.2024
  • Verified reservations and wait times with customers.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Accurately recorded customer information into reservation system.

Bartender

Alaro Craft Brewing
Sacramento, CA
09.2022 - 06.2023
  • Processed payments accurately and efficiently with POS system.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Performed opening and closing duties including restocking supplies.

Bartender

Kodaiko Ramen & Bar
Sacramento, CA
03.2021 - 07.2022
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Collected and organized daily till totals and tips.
  • Completed regular bar inventories and daily requisition sheets.

Hostess/Server

Wilwood Kitchen & Bar
Sacramento, CA
08.2016 - 08.2020
  • Greeted guests warmly upon arrival, seating them promptly.
  • Trained new employees to perform duties.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Server

Casa Tulum
Sacramento, CA
11.2018 - 03.2020
  • Provided exceptional service to high volume of daily customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stocked service areas with supplies during slow periods.

Education

Some College (No Degree) - Business And Culinary Arts

American River College
Sacramento, CA

Skills

  • Cash Handling
  • Solid Problem Solver
  • Opening and Closing Duties
  • Conflict Mediation
  • Professional Demeanor
  • Sales Expertise

Affiliations

  • Culinary arts
  • Ceramics

Timeline

Barista

Old Soul Pickles, Preserves & Sauces
10.2023 - Current

Hostess

Ella Dining Room and Bar
07.2023 - 09.2024

Bartender

Alaro Craft Brewing
09.2022 - 06.2023

Bartender

Kodaiko Ramen & Bar
03.2021 - 07.2022

Server

Casa Tulum
11.2018 - 03.2020

Hostess/Server

Wilwood Kitchen & Bar
08.2016 - 08.2020

Some College (No Degree) - Business And Culinary Arts

American River College

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Kathleen Moreno