Kathleen Morgan
Bremen,OH
Summary
Seasoned Hostage Negotiator and Corrections Officer focused on supporting emergency response and inmate needs in a correctional setting. Well-coordinated, decisive, and eager to make an impact on established structures, improve service quality, and encourage the reduction of recidivism. Knowledgeable about working with committees to effectively manage traumatic incidents, security concerns, and crisis response.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hostage Negotiator
Ohio Department Of Rehabilitation And Correction
05.2019 - 11.2023
- Achieved successful negotiations by establishing rapport and effectively communicating with subjects.
- Developed tailored negotiation strategies for various high-risk situations, resulting in peaceful resolutions.
- Collaborated with Special Operation Teams to gather critical intelligence and provide expert advice on negotiation tactics.
- Conducted thorough debriefings after each incident to identify areas for improvement and implement changes accordingly.
- Enhanced the effectiveness of negotiations through continuous training and professional development.
- Contributed to interagency cooperation by participating in joint trainings and exercises with other Special Operations Teams.
- Maintained up-to-date knowledge of current trends and best practices in hostage negotiation, applying insights to improve outcomes.
- Prepared comprehensive reports after each negotiation, documenting actions taken, lessons learned, and recommendations for future incidents.
Corrections Officer
Ohio Department Of Rehabilitation And Correction
10.2017 - 11.2023
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Juvenile Detention Officer
Multi-County Juvenile Detention Center
Lancaster, OH
03.2024 - Current
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Concessions Worker
Jackson Lake Campground & Park
05.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Reduced food waste by closely monitoring inventory levels and properly storing perishable items.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Team Leader
Youthworksohio - A Cross Pointe Ministry
06.2012 - 05.2017
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Supervised coworkers when working at client homes.
- Managed the YouthWorksOhio store by handling monetary transactions, accepting donated items, organizing and pricing products, and setting up store displays.
Education
Bachelor of Science - Criminal Justice - Corrections
Tiffin University
Tiffin, OH12.2024
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
12.2021
High School Diploma -
Lancaster High School
Lancaster, OH06.2014
Skills
- Persuasion Techniques
- Rapport Building
- Crisis Management
- De-Escalation Techniques
- Problem Solving
- Decision Making
- Active Listening
- Self-Control and Restraint
Certification
- Correctional Behavioral Health Certification (with Honors) - October 2019
Languages
English
Timeline
Juvenile Detention Officer
Multi-County Juvenile Detention Center
03.2024 - Current
Hostage Negotiator
Ohio Department Of Rehabilitation And Correction
05.2019 - 11.2023
Corrections Officer
Ohio Department Of Rehabilitation And Correction
10.2017 - 11.2023
Concessions Worker
Jackson Lake Campground & Park
05.2017 - 08.2017
Team Leader
Youthworksohio - A Cross Pointe Ministry
06.2012 - 05.2017
Bachelor of Science - Criminal Justice - Corrections
Tiffin University
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
High School Diploma -
Lancaster High School
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