Kathleen Morrison Pibel
Colorado Springs,CO
Summary
An experienced leader in both the food and beverage and retail industry focused on providing an elevated guest experience. Well-versed in managing various deadlines and business efficiency.
Overview
11
11
years of professional experience
Work History
Hospitality Manager
TopGolf
Colorado Springs, Colorado
07.2021 - Current
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategic plans to achieve company objectives.
Pub Manager
Bristol Brewing Company
Colorado Springs, Colorado
04.2019 - 07.2021
- Found creative solutions for guests and the business
- Maintained accurate inventory and correct scheduling for business needs
- Organized events to promote new beers that were released by the company.
Bar Lead
Summit Interquest
Colorado Springs, CO
08.2017 - 04.2019
- Provided accurate and efficient drink service to patrons at both the bar and bowling lanes
- Generated a loyal customer base through the delivery of outstanding service
- Developed and implemented procedures to enhance bar efficiency
Assistant Store Manager
St. Croix Airport Retailer
Denver, CO
09.2016 - 06.2017
- Generated heightened revenue levels through strategic sales approaches implemented in three retail establishments
- Managed inventory and cost of goods
- Interviewed job applicants and selected skilled individuals to fill store positions.
Floor Manager
Paradies Lagardere
Denver , CO
09.2015 - 09.2016
- Supervised operations of four distinct food and beverage businesses.
- Conducted inventory checks and maintained optimum stock levels at various locations according to projected daily business demands.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
Shift Supervisor
Starbucks
Colorado Springs, Colorado
05.2013 - 09.2015
- Performed daily opening and closing procedures including cash handling activities.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
Skills
- Staff Training and Development
- Guest conflict resolution
- Organization and Time Management
- Adaptability and Flexibility
- Punctual and Dependable
- Cross-Functional Teamwork
Timeline
Hospitality Manager
TopGolf
07.2021 - Current
Pub Manager
Bristol Brewing Company
04.2019 - 07.2021
Bar Lead
Summit Interquest
08.2017 - 04.2019
Assistant Store Manager
St. Croix Airport Retailer
09.2016 - 06.2017
Floor Manager
Paradies Lagardere
09.2015 - 09.2016
Shift Supervisor
Starbucks
05.2013 - 09.2015
Similar Profiles
Juliette ValleyJuliette Valley
Full-Time Server at TopgolfFull-Time Server at Topgolf
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf
Emily MirandaEmily Miranda
Bartender at TopGolfBartender at TopGolf
ANDREW GALEANDREW GALE
SENIOR MANAGER OF SALES at TopgolfSENIOR MANAGER OF SALES at Topgolf
Courtney DukekCourtney Dukek
Registered Nurse at UCHealth University of Colorado HospitalRegistered Nurse at UCHealth University of Colorado Hospital