Kathleen Ney
Inverness,FL
Summary
Professional barista with 20+ years experience crafting beverages and specialty food items in extremely high volume locations while ensuring positive customer satisfaction. Looking forward to career opportunities within the company.
Overview
21
21
years of professional experience
Work History
Barista
Walt Disney Parks and Resorts
Lake Buena Vista, FL
12.2013 - 03.2024
- Prepared Starbucks and Disney food and beverage items and seasonal selections as per company's expectations.
- Greeted and served 1000+ national and international customers daily
- Worked enthusiastically and cooperatively with 80 diverse employees.
- Completed Starbucks training lab
- Received 5 and 10 year service recognition and 500+ customer and cast appreciation cards and texts
Manager/Barista
Coffee Talk
Stone Harbor, NJ
06.2006 - 10.2013
- Managed 10 employees
- Created weekly employee work schedules
- Conducted periodic inventory of supplies and materials
- Prepared homemade food made to order
- Designed food menu and drink pairings
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
Barista
Avalon Coffee
Avalon, NJ
06.2003 - 09.2005
- Made signature drinks and food
- Delivered coffee and food to local businesses
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
B.F.A. - Film Production
Montclair State University
Montclair, NJ05-2013
Skills
- Espresso machine operation
- Opening and closing duties
- Coffee expertise
- Proficient in Microsoft Word and Powerpoint
- Starbucks Lab Training
- Skilled with CDS and register facilitating over 300 transactions each day
References
References available upon request.
Timeline
Barista
Walt Disney Parks and Resorts
12.2013 - 03.2024
Manager/Barista
Coffee Talk
06.2006 - 10.2013
Barista
Avalon Coffee
06.2003 - 09.2005
B.F.A. - Film Production
Montclair State University
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