Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Kathleen Noble

Turnersville,NJ

Summary

Hello! I am a proven leader with extensive experience at United Parcel Service, adept in operational planning and team supervision. I excelled in enhancing productivity and safety, achieving proven and sustainable results. I am skilled in logistics coordination and staff training, I foster positive environments and drive significant improvements in efficiency and client satisfaction. I am a strong communicator and critical thinker, committed to continual personal and professional development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Supervisor

UPS
05.2016 - 09.2024
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Kept high average of performance evaluations.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Delivery Driver

UPS
05.2007 - 12.2015
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling hazardous materials and fragile items.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Inspected load security and checked for damages.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fostered positive working relationships with regular customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Communications

Thomas Edison State University
Trenton, NJ
07-2017

Skills

  • Operational planning and general oversite of results
  • Supervision of direct reports
  • Fiscal performance monitoring
  • Task delegation; hourly union-employees and management personnel; union and labor relations
  • Staff training and oversite; curriculum facilitation, regular and mandatory compliance training
  • Safety oversight, according to DOT, OSHA, and EPA standards and regulations
  • Logistics coordination
  • Root cause-analysis, documentation of formal discipline

Accomplishments

I am trained according to the highest operational safety and production standards. I managed daily operational goals, frequencies and results. I monitored a team of hourly direct-reports and part-time management personnel, and measured and reported on their individual and collective results.

I am a trained management responder in the handling and processing of hazardous goods and materials. I have led a management team and employees through operational audits. I have also responded to actual incidences according to OSHA and EPA guidelines, keeping employees safe and protecting goods and services.

Certification

  • Master Driver Safety Training
  • New Management Orientation
  • Management for Performance
  • Health & Safety Management Co-Chair

Interests

I am a passionate wife and mother of (2) exceptional daughters, as well as (8) fun-loving pets! My family and I enjoy walking our dogs, attending concerts, celebrating the holidays, dining out, and traveling to Myrtle Beach and the White Mountains in New Hampshire

We promote and practice determination, motivation, kindness, compassion, gratitude, and positivity

Last year, my wife and I published our 1st book in an affirmation series: Spark! The little Book of BIG Affirmations

Timeline

Operations Supervisor

UPS
05.2016 - 09.2024

Delivery Driver

UPS
05.2007 - 12.2015

Bachelor of Arts - Communications

Thomas Edison State University

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Kathleen Noble