Kathleen Ochal
Pataskala,OH
Summary
Proven multitasker and quick learner, I excelled at Olive Garden by streamlining to-go orders and enhancing customer satisfaction. My initiative and flexibility led to improved service quality across roles, from server at Dragon Village to associate at Dicks Sporting Goods, always prioritizing goal-oriented achievements and efficient money handling.
Overview
7
7
years of professional experience
Work History
Togo Specialist
Olive Garden Restaurant
11.2019 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Associate
Dicks Sporting Goods
09.2021 - 04.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Host
Texas Roadhouse Restaurant
08.2018 - 03.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Dragon Village
04.2018 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Arts - Psychology
The Ohio State University
Columbus, OHSkills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Flexibility
- Goal oriented
Timeline
Associate
Dicks Sporting Goods
09.2021 - 04.2022
Togo Specialist
Olive Garden Restaurant
11.2019 - Current
Host
Texas Roadhouse Restaurant
08.2018 - 03.2019
Server
Dragon Village
04.2018 - 08.2018
Bachelor Of Arts - Psychology
The Ohio State University
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