Kathleen O'Gara
Cortlandt Manor,New York
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
19
19
years of professional experience
Work History
Director of E-Commerce, Digital Marketing
Duraline Systems, Inc
03.2017 - 01.2024
- After two years of successful marketing campaigns and online lead generation, I was promoted to the Sales Account Manager role.
Sales Account Manager
Duraline Systems, Inc
02.2019 - Current
- Built loyal relationships with dental offices, staff and hygienists to maintain high standards of customer service.
- Contacted new prospects and existing customers to discuss new products and services.
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
eCommerce Director, Senior VP Marketing
Long Beach Apparel
01.2013 - 01.2016
- Led team in creating well-organized work and inventory storage area for maximum efficiency and control quality.
- Devised and implemented system for researching value of e-commerce products and drove selection of highest-quality products.
- Created sorting procedures and techniques to support maximum e-commerce volume.
- Maintained inventory systems, stocked posted books and purged non-sellable items as sales history indicated.
Senior Digital Media Buyer
Spark Networks
01.2014 - 02.2015
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Account Manager
ETI Sales Support
01.2011 - 01.2014
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated, prepared, and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
- Created and maintained database containing information on business proposals and contacts.
Senior Sales Engineer
Webapps, LLC
02.2009 - 01.2011
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
- Mastered company product line and configured live product and software demonstrations.
Director of Interactive Marketing
Macromark, Inc
01.2005 - 01.2009
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
Education
Bachelor of Arts in Art History & History -
Binghamton University
Vestal, NY01.2005
Skills
- Search Engine Optimization
- Organic Search
- Google Ads Certified
- Google Analytics Certified
- Digital Marketing
- Email Marketing
- Organizational Development
- Budget Management
- Strategic Planning
- Customer Acquisition and Retention
- Product Development
- Attention to Detail
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Account Manager
Duraline Systems, Inc
02.2019 - Current
Director of E-Commerce, Digital Marketing
Duraline Systems, Inc
03.2017 - 01.2024
Senior Digital Media Buyer
Spark Networks
01.2014 - 02.2015
eCommerce Director, Senior VP Marketing
Long Beach Apparel
01.2013 - 01.2016
Account Manager
ETI Sales Support
01.2011 - 01.2014
Senior Sales Engineer
Webapps, LLC
02.2009 - 01.2011
Director of Interactive Marketing
Macromark, Inc
01.2005 - 01.2009
Bachelor of Arts in Art History & History -
Binghamton University
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