Kathleen Owens

• Streamline patient intake process, enhancing satisfaction. Coordinate schedules, manage records, and liaise between staff and clients for seamless operations.
• Implement efficient HR practices, reducing turnover and boosting team morale. Develop training programs that align with clinic's goals and improve patient care.
• Foster positive relationships with patients, doctors, and staff. Resolve conflicts, address concerns, and create a welcoming environment for all stakeholders.
• Maintain meticulous patient records and insurance documentation. Ensure compliance with healthcare regulations and clinic policies for smooth operations.
• Introduce digital tools to streamline appointment scheduling and follow-ups. Analyze patient feedback to continuously improve service quality and clinic efficiency.
• Optimize patient intake process, boosting satisfaction. Manage schedules and records, ensuring seamless clinic operations and improved efficiency

• Managed patient data systems, ensuring integrity and compliance with privacy standards.
• Prequalified patients, enhancing scheduling efficiency and reducing wait times.
• Exceeded sales targets through strategic calls, significantly increasing revenue.
• Implemented virtual consultation processes, expanding patient reach. Created streamlined operational procedures, boosting overall practice efficiency.
• Applied critical thinking skills to complex patient scenarios. Utilized multi-line telephone systems and outbound calling strategies to maximize patient engagement.
• Optimized patient consultation process, achieving high conversion rates and enhancing satisfaction, while managing data systems with strict privacy compliance.
• Implemented virtual consultation procedures, expanding patient reach and streamlining operational efficiency, while applying critical thinking to complex scenarios.
• Utilized CRM for lead tracking and multi-line telephone systems, maximizing patient engagement and improving workflow processes.
• Prequalified patients and managed scheduling, reducing wait times and enhancing overall practice efficiency through strategic operational improvements.
• Ensured seamless surgical assistance, boosting patient satisfaction and care quality.
• Optimized scheduling processes, leading to reduced patient wait times and enhanced clinic flow.
• Coordinated with diverse teams for holistic patient care, fostering collaborative success.
• Introduced inventory system improvements, achieving notable supply cost reductions.
• Fostered interdisciplinary teamwork, enhancing patient care quality and operational efficiency in a fast-paced surgical environment.
• Spearheaded implementation of new inventory system, optimizing supply management and reducing operational costs for the clinic.
• Refined patient scheduling processes, minimizing wait times and boosting overall clinic productivity and patient satisfaction.
• Meticulously managed patient records and coordinated appointments, ensuring seamless communication between patients and medical staff.
• Streamlined surgical assistance and optimized scheduling, significantly reducing patient wait times and enhancing overall clinic efficiency.

• • Facilitated interdisciplinary teamwork in a fast-paced surgical environment, leading to improved patient care quality and operational effectiveness.

• Led patient consultations, achieving conversion rates between 80% and 95%, boosting satisfaction.
• Managed patient data systems, ensuring integrity and compliance with privacy standards.
• Prequalified patients, enhancing scheduling efficiency and reducing wait times.
• Exceeded sales targets through strategic calls, significantly increasing revenue.
• Utilized CRM for lead tracking, optimizing processes and improving workflow.
• Implemented virtual consultation processes, expanding patient reach. Created streamlined operational procedures, boosting overall practice efficiency.
• Applied critical thinking skills to complex patient scenarios. Utilized multi-line telephone systems and outbound calling strategies to maximize patient engagement.
• Optimized patient consultation process, achieving high conversion rates and enhancing satisfaction, while managing data systems with strict privacy compliance.
• Implemented virtual consultation procedures, expanding patient reach and streamlining operational efficiency, while applying critical thinking to complex scenarios.
• Utilized CRM for lead tracking and multi-line telephone systems, maximizing patient engagement and improving workflow processes.
• Prequalified patients and managed scheduling, reducing wait times and enhancing overall practice efficiency through strategic operational improvements.

• Scheduled appointments for patients and coordinated follow-up visits as needed.
• Maintained accurate records of all patient care activities using electronic health record systems.
• Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
• Assisted physicians in performing various procedures related to patient care needs.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Developed treatment plans based on individualized assessment of each patient's needs.
• Processed patient intake information and updated medical records prior to treatment.
• Scheduled evaluations and procedures for patients.
• Handled lead conversion on high-ticket surgeries to consultations.
• Sold high ticket elective surgeries with a 80% or higher conversion rate.

• Assisted in developing and implementing patient care plans.
• Educated patients on procedures.
• Assisted patients with financing options.
• Sold high-ticket surgeries, hitting monthly goals with 90% plus conversion.
• Assisted with pre- and post-op appointments, making sure patients are aware of complications.
• Walked patients through informed consents.
• Took high-quality pictures for before and after albums.
• Trained new staff on office processes.
• Established and maintained relationships with reps.

• Developed personalized fitness programs for clients based on their individual goals and needs.
• Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
• Provided instructions in proper form, technique, and safety when performing exercises.
• Monitored progress of clients during workouts and provided feedback and encouragement.
• Demonstrated various exercises with the use of free weights and machines.
• Assisted clients in setting realistic short-term and long-term goals.
• Motivated clients to reach their personal best by providing positive reinforcement.
• Recommended products such as dietary supplements or heart rate monitors when necessary.
• Responded promptly to customer inquiries regarding services offered or upcoming events.
• Demonstrated safe and proper exercise techniques to clients.
• Created personal training experiences for clients.
• Studied multiple programs to provide health education, wellness and fitness program development to clients.
• Sold high-dollar fitness packages, supplements, and group training packages.