Kathleen Pellegrino
Rise Above Support Services
Peoria,AZ
1
Certification
26
years of professional experience
Dynamic professional with a proven track record at Rise Above Support Services, excelling in problem-solving and client service. Known for enhancing operational efficiency and fostering strong client relationships. Adept at multitasking and critical thinking, consistently delivering exceptional results while maintaining a positive and adaptable approach in high-pressure environments.
Work History
Special Needs Habilitation
17 Years 1 Month- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with clients parents.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships with clients and guardians
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved tasks for efficency, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Owner
8 Years 7 Months- Helped direct credentialing workflows for dental licensing, maintaining accurate compliance records and timely submissions.
- Supported background screening operations by coordinating secure verifications and correcting file discrepancies.
- Assisted with client onboarding by clarifying requirements and maintaining consistent service standards.
- Worked with state licensing boards to meet their individual licensing requirements
- Verified documents requested for licensure.
- Communicated with applicants on a regular basis with updates and required information on their file
- Visited different state colleges and universities to explain licensing process and what was required.
- Met with various state licensing boards to obtain new business
- Obtained, verified, and reviewed all information obtained online
- Reviewed provider files for completeness, correcting gaps before submission to minimize delays.
- Implemented process improvements that streamlined documentation handling and reduced manual rework.
- Built client relationships to support reliable background checks and credential verification services.
- Led operational decisions, prioritizing workload and maintaining service quality across multiple client accounts.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased client satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with clients and state boards to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Business Administration
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Certification
CPR and first aid
ABA training
Yearly continuing education
Timeline
Special Needs Habilitation
Rise Above Support Services
09.2009 - CurrentRead More
Owner
Complete Credentialing and Background Services
02.2001 - 09.2009Read More
University of Phoenix
Associate of Science from Business Administration
Read More