Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
Kathleen Perez

Kathleen Perez

Indianápolis,United States

Summary

Experienced digital marketing and online sales professional with a proven track record in social media marketing, online advertising, and data analysis. Over 5 years of expertise in developing effective sales strategies, driving growth, and building strong client relationships in digital environments. Known for exceptional communication, teamwork, problem-solving, and adaptability, I bring a dynamic, and proactive approach to any role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Online Sales manager

Refiralzam C.A
11.2019 - 11.2021
  • Responsible for leading and managing sales strategies through digital channels
  • Developed and implemented effective sales strategies aimed at driving revenue growth, leveraging in-depth market and competitive analyses to identify opportunities and trends
  • Managed budgets and allocated resources strategically to optimize operational outcomes
  • Achieved a significant increase in online sales, driving a35% growth within the first six months and reaching a55% increase by the end of the year, exceeding established targets
  • Contributed to enhancing the customer experience through the implementation of innovative tools and technologies that optimized processes
  • Focused on identifying new sales opportunities, expanding business reach, and maximizing growth potential
  • Achievements/Tasks

Shipments Agent

MKM Distribution
07.2022 - 03.2023
  • Experienced in receiving and processing shipments with attention to detail and accuracy
  • Proficient in selecting optimal shipping methods and preparing required documentation
  • Strong background in customer service, ensuring client satisfaction and effective communication
  • Knowledgeable in regulatory compliance, ensuring adherence to standards and policies
  • In charge of shipping products nationally and internationally for various companies to their respective clients, maintaining constant and courteous communication with our team
  • Achievements/Tasks

General Virtual Assistant

Techno Empire
05.2023 - 07.2024
  • Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
  • Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
  • Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
  • Handled travel arrangements including booking flights, accommodations, transportation services, catering needs as needed for staff members.

Education

High School - undefined

Ben Davis High School
Indianapolis

Skills

  • Microsoft Excel
  • Social networks
  • Online Marketing
  • Teamwork
  • Customer service
  • File organization
  • Calendar management
  • Appointment scheduling
  • Email management
  • Microsoft Word

LANGUAGES

Inglés
Limited Working
Spanish
Native or Bilingual

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Customer Service Specialist (CSS) Certification

Timeline

General Virtual Assistant

Techno Empire
05.2023 - 07.2024

Shipments Agent

MKM Distribution
07.2022 - 03.2023

Online Sales manager

Refiralzam C.A
11.2019 - 11.2021

High School - undefined

Ben Davis High School

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Kathleen Perez