Kathleen Quaste
Southampton,PA
Summary
Patient-focused Pharmacist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Pharmacy Manager
Giant Food Stores
Feasterville, PA
03.2004 - 01.2024
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Developed and implemented policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Provided professional consultation services on drug therapy options for patients.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Maintained current knowledge of pharmaceutical products available from various suppliers.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Coordinated with physicians' offices to obtain medical records when needed for prescription processing.
- Assisted in resolving conflicts between staff members in a professional manner.
- Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
- Conducted quarterly reviews of employees' performance against established goals.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
- Trained pharmacy interns and newly hired technicians.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Managed weekly schedules and requests for leave.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Worked closely with store manager to maintain day-to-day operations.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Administered vaccines to immunize patients against communicable diseases.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Education
Bachelor of Science - Pharmacy
Temple University
Philadelphia, PA05-1985
Skills
- Patient Education And Counseling
- Drug Inventory Control
- Secure Storage Of Medications
- Prescription Review
- Prescription Drug Interaction Assessment
- Data Entry Specialist
- Immunization Administration
- Sales Skills
- Pharmacy Law Knowledge
- Quality Assurance
- Controlled Substance Tracking
- Medication Reviews
- Operations Management
- Problem-Solving Skills
- Hipaa Regulations
- [State] Licensed Pharmacist
- Prescription Dispensing
Timeline
Pharmacy Manager
Giant Food Stores
03.2004 - 01.2024
Bachelor of Science - Pharmacy
Temple University
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