Compassionate higher education administrator skilled in developing and implementing programs that enhance student experiences and foster academic growth. Collaborates effectively with teams to achieve shared goals while addressing diverse student needs. Builds strong relationships with students, staff, and faculty to improve student retention and graduation rates.
Overview
19
19
years of professional experience
Work History
Student Success Coordinator
Gordon-Conwell Theological Seminary
South Hamilton, Massachusetts
11.2023 - Current
Coordinated orientation programs to facilitate smooth transition and integration of new students.
Organized community-building events to enhance student engagement and connections.
Assisted in creating training materials for staff on student success initiatives.
Collaborated with faculty members, Registration Office, and Student Life to identify at-risk students and devise strategies for their success.
Conducted individual advising sessions with students to provide guidance on course selection, progress toward graduation, and career decisions.
Led Scholarship Committee transition from Admissions to Student Success, managing selection and awarding of scholarships for incoming students.
Admissions Manager
Gordon-Conwell Theological Seminary
South Hamilton, Massachusetts
01.2022 - 11.2023
Managed scholarship committee, facilitating review and distribution of scholarships to attract and support incoming students.
Reviewed admission applications, determining acceptance or denial to support enrollment goals.
Developed and implemented comprehensive onboarding plans to facilitate transitions for incoming students.
Oversaw daily activities of student workers to ensure productivity and adherence to guidelines.
Staff Volunteer
Haverhill Commons Church
Haverhill, MA
08.2018 - 06.2023
Designed and implemented curriculums for Sunday school classes from pre-K to 5th grade.
Managed scheduling and training for volunteer Sunday school teachers and class helpers.
Oversaw scheduling and training for ProPresenter team.
Preached in main service at least four times annually.
Presided over services, including church announcements, visitor welcomes, and benedictions.
Admissions Support Specialist
Gordon-Conwell Theological Seminary
South Hamilton, Massachusetts
07.2020 - 01.2022
Oversaw accurate processing of all prospective student applications in a timely manner.
Supervised student workers in Admissions department, providing guidance and training to enhance service quality.
Continued to execute Guest Services Coordinator tasks to ensure support for prospective student visitors.
Guest Services Coordinator
Gordon-Conwell Theological Seminary
South Hamilton, MA
02.2019 - 07.2020
Managed event logistics for group campus visit days.
Organized individual visit days for prospective students.
Developed informational materials for campus events and services.
Acted as primary contact for prospective students via phone and email for admissions inquiries.
Admissions Representative
Gordon Conwell Theological Seminary
South Hamilton, MA
02.2018 - 02.2019
Built relationships with and assisted prospective students throughout all stages of the enrollment process
Scheduled and conducted recruitment visits to key schools, conferences, and events
Student Life Administrative Assistant
Gordon Conwell Theological Seminary
South Hamilton, MA
07.2016 - 02.2018
Planned and executed events and activities for Student Life Services, enhancing student engagement and community involvement
Coordinated event scheduling and calendar management for Dean of Students, ensuring timely communication and organization
Managed daily office tasks including greeting visitors, answering phones, billing, and filing to support Student Life Services Team
Barista
Starbucks Coffee Company
North Beverly, MA
11.2015 - 02.2018
Crafted high-quality coffee, tea, and beverages according to customer specifications.
Operated cash register efficiently to manage transactions and ensure accuracy.
Addressed customer complaints and inquiries to maintain positive relations.
Fostered friendly interactions with customers to enhance service experience.
Therapeutic Mentor
Lahey Health Behavioral Services
Beverly, MA
06.2015 - 06.2016
Provided strength-based support to youth, enhancing communication skills, emotional regulation strategies, and problem-solving abilities.
Monitored client progress and collaborated with clinical teams to inform continuous assessments.
Maintained accurate, confidential records of youth progress to inform care decisions.
Area Office Assistant
Young Life
Hamilton, MA
05.2013 - 08.2015
Assisted area director with donor-related administrative tasks, including mailings and information tracking.
Updated area website to communicate relevant information to students, parents, and donors.
Managed event sign-ups for summer camp and weekend retreats, ensuring accurate participant records.
Operations Coordinator
Yankee Leisure Group
Beverly, MA
03.2012 - 05.2013
Obtained and maintained confirmations of supplier services as booked by clients.
Submitted and confirmed special requests to hotel, tour, and transportation suppliers on behalf of clients.
Managed distribution of travel documents to ensure timely delivery to clients.
Applications Assistant
Gordon College Admissions Office
Wenham, MA
08.2011 - 02.2012
Entered sensitive application information for prospective students with high accuracy.
Assisted applications coordinator with data entry and filing essential documents.
Managed various office tasks to support overall office efficiency.
Admissions Student Worker
Gordon College Admissions Office
Wenham, MA
10.2007 - 08.2011
Coordinated events and visit schedules for admissions, supporting Director of Visits.
Trained campus tour guides and conducted tours for prospective students and donors.
Facilitated transportation from airport, hosted lunches and overnight visits for prospects.
Operated front desk, managing phone calls and greeting prospective students.
Assisted admissions counselors with mailings, data entry, and miscellaneous tasks.
Education
Bachelor of Arts - Christian Ministries
Gordon College
Wenham, MA
05-2011
Master of Arts - Theology
Gordon-Conwell Theological Seminary
South Hamilton, MA
10-2015
Doctor of Ministry - Ministry To Emerging Generations
Gordon-Conwell Theological Seminary
South Hamilton, MA
06-2026
Skills
Program development
Event planning and coordination
Administrative skills
Team collaboration
Relationship management
Leadership
Interpersonal communication
Affiliations
Board Member, New England Seafarers Mission - Boston, MA (2021-Present)
Timeline
Student Success Coordinator
Gordon-Conwell Theological Seminary
11.2023 - Current
Admissions Manager
Gordon-Conwell Theological Seminary
01.2022 - 11.2023
Admissions Support Specialist
Gordon-Conwell Theological Seminary
07.2020 - 01.2022
Guest Services Coordinator
Gordon-Conwell Theological Seminary
02.2019 - 07.2020
Staff Volunteer
Haverhill Commons Church
08.2018 - 06.2023
Admissions Representative
Gordon Conwell Theological Seminary
02.2018 - 02.2019
Student Life Administrative Assistant
Gordon Conwell Theological Seminary
07.2016 - 02.2018
Barista
Starbucks Coffee Company
11.2015 - 02.2018
Therapeutic Mentor
Lahey Health Behavioral Services
06.2015 - 06.2016
Area Office Assistant
Young Life
05.2013 - 08.2015
Operations Coordinator
Yankee Leisure Group
03.2012 - 05.2013
Applications Assistant
Gordon College Admissions Office
08.2011 - 02.2012
Admissions Student Worker
Gordon College Admissions Office
10.2007 - 08.2011
Bachelor of Arts - Christian Ministries
Gordon College
Master of Arts - Theology
Gordon-Conwell Theological Seminary
Doctor of Ministry - Ministry To Emerging Generations