KATHLEEN REYNOLDS
Cincinnati,OH
Summary
Highly motivated and customer focused Leasing Agent seeking an entry level position to utilize my excellent communication skills and attention to detail to provide exceptional service to tenants and contribute to the success of a property management company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Apartment Leasing Agent
Dawson Properties
11.2020 - Current
- Execute residential leases.
- Prepare list documents and ensure accuracy of all paperwork.
- Show properties to prospective tenants and answer questions about properties.
- Respond to tenant inquiries and requests in a timely manner.
- Ensure compliance with all applicable laws and regulations.
- Prepared monthly and annual reports on leasing activity.
Customer Service Coordinator
Integrated Protection Services
09.2017 - 11.2020
- Manage the team of customer service employees
- Submitting service tickets to the service team and keeping track of service performed for follow up with customers
- Connected with current customers to assess satisfaction, determine needs and offer new services
- Resolved complex issues quickly and efficiently while maintaining professionalism; diplomatic communicator.
Customer Service/ Data Entry
The Kroger Company
05.2015 - 08.2017
- Followed data program techniques and procedures to maintain data entry requirements
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Exceeded quality goals to support team productivity
- Collaborated with other departments to ensure data accuracy and integrity
- Developed and maintained databases to store, track and analyze customer data.
Education
TRADE SCHOOL IN LAW ENFORCEMENT - Law Enforcement
Cincinnati, OH
Cincinnati, OHHIGH SCHOOL DIPLOMA -
Withrow High School - Cincinnati, OH
Cincinnati, OHSkills
- Customer support
- Customer service
- Data entry
- Organizational skills
- Administrative experience
- Office experience
- Communication skills
- Microsoft Office
- QuickBooks
- Accounts payable/Accounts Receivable
Accomplishments
Fair Housing Certificate
UKG
UKG Pro
Certification
- Driver's License
- Law enforcement
- CDL A
Timeline
Apartment Leasing Agent
Dawson Properties
11.2020 - Current
Customer Service Coordinator
Integrated Protection Services
09.2017 - 11.2020
Customer Service/ Data Entry
The Kroger Company
05.2015 - 08.2017
TRADE SCHOOL IN LAW ENFORCEMENT - Law Enforcement
Cincinnati, OH
HIGH SCHOOL DIPLOMA -
Withrow High School - Cincinnati, OH
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