Kathleen Robertson
Phoenix,AZ
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Bobby Q’s Barbeque & Grill. Proven ability to enhance guest experiences through effective communication and upselling techniques, while fostering team development and maintaining high standards of service in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Server
Bobby Q’s Barbeque & Grill
Phoenix, AZ
05.2024 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lifeguard
Blythe PAL
Blythe, CA
06.2020 - 08.2022
- Monitored pool area to ensure safety of all patrons and enforce rules.
- Responded swiftly to emergencies, providing first aid and performing rescues as needed.
- Conducted regular safety drills and inspections to maintain readiness and compliance.
- Educated patrons on water safety practices and proper pool etiquette.
- Collaborated with local schools to implement water safety programs, broadening community outreach.
Swim Coach
Blythe PAL
Blythe, CA
06.2018 - 08.2022
- Developed individualized training plans to enhance swimmer performance and technique.
- Conducted swim assessments to evaluate skill levels and set achievable goals.
- Implemented safety protocols during practices and competitions to ensure athlete well-being.
- Coordinated team practices, fostering a positive environment for skill development and teamwork.
- Coached youth aged 1 to 18 for competitive swim team and oversaw participation in several events annually.
Education
High School Diploma - General Studies
Twin Palms High School
Blythe, CA10.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Sales techniques
- Performance improvement
- Upselling techniques
- Positive guest interactions
- High energy and stamina
- Team leadership
- Effective communication
- Building relationships
- Team development
- Physically fit
Timeline
Server
Bobby Q’s Barbeque & Grill
05.2024 - Current
Lifeguard
Blythe PAL
06.2020 - 08.2022
Swim Coach
Blythe PAL
06.2018 - 08.2022
High School Diploma - General Studies
Twin Palms High School