Microsoft Word, PowerPoint, Excel, and Outlook, RCM Hallmark CRM, Pandora Cloud
Kathleen Sansoucy
Motivated professional with proven record of boosting sales and customer loyalty through individualized service. Purchasing merchandise to streamline inventory costs and customer satisfaction.
Wake Forest,NC
Summary
Resourceful individual skillful in learning customer needs, making thoughtful recommendations, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Excellent communication skills combined with analytical and attentive nature.
Overview
40
40
years of professional experience
10
10
years of post-secondary education
Work History
Pandora Store Manager
Hallmark Creations
Raleigh, NC
02.2021 - Current
- Mentoring new associates and coaching on marketing techniques and engagement strategies, resulting in more than $64K increase in sales over course of eight months.
- Outperformed territory sales by 15%.
- Top 20 producer in territory for Multi-brand store.
- Greet customers, help locate merchandise and suggest suitable options.
- Implement and assess strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Perform purchasing, receiving, and inventory while ensuring display presentations meet best in show practices.
- Maintain all accurate signage coordinates with current promotions and sales.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Streamline processes for orders, tracking, and sale protocols to increase employee productivity and enhance sales.
- Contact customer base to keep them updated on promotions to nurture impactful and loyal relationships with customers.
- Set up appointments with potential and current customers to promote new products and services along with customized sales.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Utilize proprietary internal technology CRM system, Pandora Cloud and social media marketing strategies to streamline sales processes and optimize communication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Controlled costs and optimized spending via restructuring of inventory purchasing.
- port to internal and external customers.
Civic Engagement Contributor
Town Of Grafton, MA And Raleigh, NC- Wake County
Raleigh, NC
01.1996 - Current
- Developed and implemented fundraising approaches, raising over $18K plus annually.
- Contributed to planning, implementation and promotion of engaging social events for the town and church along with school enrichment programs.
- Collaborated with team members (Teachers, Principals, School Committees, Selectmen) to improve enrichment experiences.
- Helped chair teams with project management to meet strategic timelines and analysis for return on investments.
Senior Technical Buyer
Corion Corporation
Franklin, MA
08.1989 - 04.1997
- Oversaw procurement of MRO products monitoring annual budget of $1.2 M.
- Procured critical parts and assemblies for defense contracts along with operating materials and OEM products, meeting quality and government standards along with engineering and military specifications.
- Negotiated and procured materials both domestic and foreign for vision systems in support of Defense Contracts under Federal Acquisition Regulations including complex corporate procurement contracts by working closely with internal and external contacts.
- Made valuable contributions with planning in introducing cost reductions, vendor relations improvements and favorable inventory levels, enhancing overall inventory flow, revenue and profits.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company an average of 12% annually.
- Negotiated with vendors on freight costs, cutting shipping prices by 30%.
- Maintained effective and lasting vendor relationships through dynamic communication and collaborations. Maintained ongoing communication with suppliers to promote workflow and respond to critical inquiries.
- Provided Project Management with variety of different written communications, reports and documents to ensure smooth operations internally, externally and contract relations.
- Sourced new vendors in effort to boost range of products offered while reducing costs through strategic contract negotiations. Placed orders for merchandise consistent with quality, quantity and other Engineering specifications.
- Negotiated, purchased and maintained contracts for capital equipment and contract services.
- Traveled quarterly for vendor certifications and trade shows demonstrating to observe newest trends and make proactive buying choices.
Assistant Buyer
TJX Companies
Framingham, MA
09.1984 - 08.1989
- Maintained New Store Openings and supported project scheduling requirements.
- Re-purchased over $600K in Capitol equipment and $400K in operating merchandise.
- Maintained focus, organization and excellent communication skills to regularly complete tasks with precision and timeliness.
- Collaborated with Purchasing Manager, Buyers, Vendors and Real Estate.
- Worked with Buyers, Merchandisers and Advertisement to ensure required merchandise was in stock for weekly advertisements and seasonal promotions.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Made valuable contributions to planning of promotions, and inventory levels, enhancing inventory flow, revenue and profits.
Education
Purchasing, Procurement, And Inventory Management
Northeastern University
Boston, MA 08.1986 - 05.1992
High School Diploma -
Medway High School
Medway, MA 09.1980 - 06.1984
Skills
Key Holder for Store Opening and Closing
Staff Training
Jewelry Display
Cash Handling, Safe, Bank and POS
Merchandising Product Placement
Marketing, Promotions, Social Media
Military Standards and Federal Acquisition Regulations
Interpret Blue Prints
Material Safety Data Sheet Compliance Regulations
Vendor Compliance Certifications
Right-to-Know Laws
Quality Standards TQM and ISO9000
Software
Interests
Interior and Event Design, Walking, Gardening, Traveling, Hosting and Laughing
Timeline
Pandora Store Manager
Hallmark Creations
02.2021 - Current
Civic Engagement Contributor
Town Of Grafton, MA And Raleigh, NC- Wake County
01.1996 - Current
Senior Technical Buyer
Corion Corporation
08.1989 - 04.1997
Purchasing, Procurement, And Inventory Management
Northeastern University
08.1986 - 05.1992
Assistant Buyer
TJX Companies
09.1984 - 08.1989
High School Diploma -
Medway High School
09.1980 - 06.1984