Kathleen Sells
Chehalis,WA
Summary
Knowledgeable professional eager to leverage knowledge in occupational health and safety. Qualified to create safety policies, conduct inspections and deliver training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of Food Safety regulations and committed to promoting industrial hygiene and environmental health.
Overview
16
16
years of professional experience
Work History
Concept Leader Over 2 QSR Brands
Pilotcorp
04.2013 - Current
- Oversee and support locations in 12 states with logistics and concerns
- Researched and identified new opportunities for product and brand development
- Cultivated relationships with key operators, vendors and industry representatives to create positive brand experiences.
- Organized and delivered training sessions for new product content and technological advancements.
- Provided exceptional customer service to drive satisfaction.
- Maintained knowledge of current promotions and product features.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Conducted meetings to address procedures, policies and issues
- Recruited and trained staff
- Maintained above-average brand penetration
- Tracked key performance indicators to measure success of campaigns
- Conducted meetings to address procedures, policies and issues.
- Recruited and trained staff.
- Created customized marketing materials to increase product awareness.
- Assembled reports and presentations to share insights and recommendations with 2 different QSR brands and over 80 locations across western U.S. and Canada
Serv Safe Food Safety Instructor and Proctor
Pilotcorp
04.2013 - Current
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Planned, organized, and taught over 50 Serv Safe food safety classes with over 500 students at 90% passing rate.
- Educated employees on emergency response and safe work practices.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed
New Location Opener
Pilotcorp
09.2010 - Current
- Communicated with team members at over 100 locations to guarantee continuous production of product at high quality levels with minimal wasted time and materials.
- Traveled throughout U.S and Canada to teach teams franchisee standards and procedures in 6 different QSR concepts.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
- Prioritized workloads depending upon project specifications and deadlines.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
Food Court Manager
Pilot Corporation
10.2007 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Traveled throughout 10 U.S. states to problem locations,resolved incidents and trained teams to facilitate procedures correctly
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Real Estate - Real Estate La
Obrien's Real Estate School
Murray, UT09.1993
Skills
- Issue Resolution
- Production Processes
- Performance Measurement
- Vendor Contracts
- Crew Safety Meetings
- Performance Improvement
- External Audits
- Procedural Optimization
- Quality Production
- Employee Performance
- Orientation Sessions
- Injury Prevention
- Operational Procedures
- Corrective Actions
- Risk Management Strategies
- Shift Work
Timeline
Concept Leader Over 2 QSR Brands
Pilotcorp
04.2013 - Current
Serv Safe Food Safety Instructor and Proctor
Pilotcorp
04.2013 - Current
New Location Opener
Pilotcorp
09.2010 - Current
Food Court Manager
Pilot Corporation
10.2007 - Current
Real Estate - Real Estate La
Obrien's Real Estate School
Similar Profiles
Brett WellsBrett Wells
Food and Consumables Team Lead at WalmartFood and Consumables Team Lead at Walmart
Marvin KellerMarvin Keller
Baseball and Softball Umpire at Twin City Umpire AssociationBaseball and Softball Umpire at Twin City Umpire Association
Charles MozingoCharles Mozingo
Piping Superintendent at McClintock & Turk Inc.Piping Superintendent at McClintock & Turk Inc.
Kellie FoleyKellie Foley
Medical Assistant at Washington Park Direct CareMedical Assistant at Washington Park Direct Care
Christina CreedChristina Creed
Category Manager QSR Brands at Refuel Market LLCCategory Manager QSR Brands at Refuel Market LLC