Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Shetka

Idaho Falls,ID

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Channel Blend
Idaho Falls, Idaho
07.2011 - 11.2012
  • Assisted customers with product inquiries and service requests.
  • Resolved customer complaints through effective problem-solving techniques.
  • Maintained accurate records of customer interactions and transactions.

Back room donations sorter

Deseret Industries Thrift Store
Idaho Falls, Idaho
06.2010 - 06.2011
  • Sorted donated items for efficient processing and distribution within the thrift store.
  • Organized merchandise by category to enhance customer shopping experience and inventory management.
  • Inspected items for quality, ensuring all products met store standards before display.

Cashier

Walmart
Idaho Falls, ID
08.2008 - 04.2010
  • Processed customer transactions efficiently at point of sale.
  • Assisted customers with product inquiries and returns.
  • Maintained cleanliness and organization of checkout area.

Substitute Clerical

Sacramento City Unified School District
Sacramento, California
02.2005 - 07.2008
  • Substituted for clerical employees, ensuring continuity of operations and support during absences.
  • Tasks included (but not limited to)payroll, school attendance, interactions with students,parents, and other SCUSD staff.

Education

Office Technician/Accounting Clerk - Office Technician/Accounting Clerk

Charles A Jones Skills And Business Education Center
Sacramento , California
03.2001 - 09.2001

Skills

  • Customer service
  • Customer relationship management
  • Product knowledge
  • Data entry accuracy
  • Record management
  • Problem solving
  • Conflict resolution

Timeline

Customer Service Representative

Channel Blend
07.2011 - 11.2012

Back room donations sorter

Deseret Industries Thrift Store
06.2010 - 06.2011

Cashier

Walmart
08.2008 - 04.2010

Substitute Clerical

Sacramento City Unified School District
02.2005 - 07.2008

Office Technician/Accounting Clerk - Office Technician/Accounting Clerk

Charles A Jones Skills And Business Education Center
03.2001 - 09.2001
Kathleen Shetka