Kathleen S Heward

Managed multiple tasks simultaneously while demonstrating strong organizational skills.

• Adapted to both remote and in-person learning environments to enhance educational experiences.
• Engaged in classroom discussions, showcasing critical thinking and analytical abilities.
• Mastered software tools for online learning, improving efficiency in assignments.
• Conducted thorough research using academic journals and databases for various papers.
• Maintained perfect attendance over multiple semesters, reflecting commitment to education.
• Identified improvement areas, providing insights for decision-makers on necessary changes.
• Prepared and delivered presentations on relevant curriculum topics, fostering engagement.

• Resolved patient inquiries and issues with knowledgeable, friendly service.
• Engaged customers through effective interpersonal skills to foster positive experiences.
• Exceeded customer satisfaction by implementing creative problem-solving strategies.
• Collaborated with cross-functional teams to achieve organizational goals.
• Managed patient enrollment and updated medical information efficiently.
• Processed prescription transfers and shipping requests in a timely manner.
• Conducted outbound calls to address customer needs and provide solutions.
• Trained in HIPAA accreditation, ensuring compliance in a pharmaceutical environment.

• Assisted travel agents with corporate and government clientele to enhance service delivery.
• Processed exchanges and cancellations efficiently to maintain operational flow.
• Troubleshot issues with Blue Inc. and Kana software for seamless user experience.
• Collaborated on special contracts and meeting agreements to ensure compliance with requirements.
• Resolved customer inquiries promptly, fostering high satisfaction through knowledgeable service.
• Utilized advanced technical skills to implement effective solutions for complex problems.
• Engaged customers through effective interpersonal skills, enhancing relationship management.
• Recognized by management for delivering exceptional customer service consistently.

• Demonstrated proficiency in KANA to enhance operational efficiency.
• Utilized Excel for data analysis and reporting tasks.
• Managed contracts, ensuring compliance with organizational standards.
• Coordinated booking and ticketing for large group travel arrangements.
• Handled queue management to optimize service delivery.

• Sold vacation packages to customers via phone communication.
• Demonstrated proficiency in Switchfly computer program.
• Utilized Microsoft Office and Word for documentation and reporting.
• Provided exceptional customer support, resolving complex issues effectively.
• Delivered positive and helpful service to diverse customer base.

• Managed booking reservations, ensuring accuracy and efficiency.
• Demonstrated proficiency in Sabre for streamlined operations.
• Provided exceptional customer service, addressing inquiries and resolving issues.
• Handled stressful situations effectively, maintaining composure under pressure.
• Verified customer information, including contact details and payment methods to ensure smooth transactions.