Kathleen Shumate
Amarillo
Summary
Dedicated server with exceptional customer service skills, focused on guest engagement and swift task management. Proven ability to enhance dining experiences through menu knowledge and safe food handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Saltgrass Steakhouse, Landry's
Amarillo, TX
03.2026 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Assisted in menu knowledge, promoting daily specials to enhance guest dining experience.
- Managed multiple tables efficiently, prioritizing tasks to maintain swift service flow.
- Supported team members during peak hours, fostering a collaborative work environment.
- Participated in training sessions to enhance skills and improve overall service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Team Member
Garrisons
Amarillo, TX
02.2025 - 02.2026
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient food preparation and timely service delivery.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Trained new staff on restaurant procedures, menu items, and customer service standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Market Lead
Braums Ice Cream And Dairy
Amarillo, TX
04.2022 - 12.2024
- Trained and mentored team members on best practices in produce handling and storage.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Supervised daily operations to ensure product quality and adherence to safety standards.
- Developed training materials to enhance staff knowledge of produce varieties and seasonal availability.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
Certification
TABC Certification
Languages
Japanese
Limited Working
Timeline
Server
Saltgrass Steakhouse, Landry's
03.2026 - Current
Restaurant Team Member
Garrisons
02.2025 - 02.2026
Market Lead
Braums Ice Cream And Dairy
04.2022 - 12.2024
High School Diploma -
Burroughs High School