Kathleen Simmons
Las Vegas ,NV
Summary
Proven leader and effective communicator, adept in consultative sales and customer service, with a track record of meeting sales targets at WHSmith. Skilled in appointment scheduling and store maintenance, I excel in streamlining operations and enhancing customer loyalty. Demonstrated ability to supervise and train staff, ensuring high levels of service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Lead Sales Key Holder
WHSmith
Las Vegas, NV
11.2023 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Implemented loss prevention strategies to minimize store shrinkage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
711
Las Vegas
08.2022 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Appointment Setter/ Customer Service
Zays Mobile Mechanic
Las Vegas
08.2019 - 08.2022
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Education
Adult Education Clark County
Las Vegas, NV06.2012
Skills
- Appointment Scheduling
- Consultative Sales
- Paperwork Processing
- Product Knowledge
- Store maintenance
- Payment Processing
- Money handling abilities
- Sales closing
- Customer Service
- Stock management
- Computer Proficiency
- Key holder experience
Timeline
Lead Sales Key Holder
WHSmith
11.2023 - Current
Sales Associate
711
08.2022 - 11.2023
Appointment Setter/ Customer Service
Zays Mobile Mechanic
08.2019 - 08.2022
Adult Education Clark County