Kathleen Simmons
Hoschton,GA
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Yebo Beach Haus
09.2025 - 12.2025
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Coordinated special events, driving increased patron engagement and revenue growth.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Assistant General Manager
The Cape Restaurant & Beach Bar
01.2021 - 09.2025
- Streamlined communication between departments to improve operational efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw inventory management, optimizing stock levels and reducing waste.
Server/ Key Employee
Biltong Bar
10.2020 - 01.2021
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained and mentored new servers on restaurant protocols and best practices.
- Resolved guest complaints promptly, promoting positive dining experiences and repeat business.
- Monitored dining area cleanliness and ambiance, contributing to a welcoming atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lifeguard / Swim Instructor
Bogan Park Aquatic Center
04.2018 - 03.2020
- Monitored guest behavior and responded promptly to incidents or emergencies.
- Designed and implemented engaging swimming lesson plans for diverse age groups.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
High School Diploma -
Mountain View High School
Lawrenceville, GA08-2018
Skills
- Operations management
- Inventory control
- Food safety and sanitation
- Employee scheduling
- Customer retention
- Teamwork and collaboration
- Customer service
- Team leadership
- Payroll administration and timekeeping
Certification
ServSafe Food Protection Manager certification. Valid through 2025-06-06, 2030-06-06.
Timeline
Assistant General Manager
Yebo Beach Haus
09.2025 - 12.2025
Assistant General Manager
The Cape Restaurant & Beach Bar
01.2021 - 09.2025
Server/ Key Employee
Biltong Bar
10.2020 - 01.2021
Lifeguard / Swim Instructor
Bogan Park Aquatic Center
04.2018 - 03.2020
High School Diploma -
Mountain View High School